Overview
Work History
Education
Skills
Websites
Certification
Tableau Public
Timeline
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Tyler Stennette

Santa Clara,CA

Overview

2
2
years of professional experience
1
1
Certification

Work History

Business Operations Analyst

Accenture (Meta project)
05.2022 - 11.2023
  • Support various data initiatives and operational reporting needs including compliance, billing, and ad hoc reports for several dynamic, cross-functional teams
  • Create and maintain daily, weekly, and monthly progress reports for key project metrics including program attainment, resource utilization, and overall compliance goals
  • Assess scheduling needs and provide recommendations to management for capacity planning including buffer allocation, cross-training, and backfilling roles
  • Manage access to client tools and assist with onboarding and provisioning procedures to ensure proper resource alignment in a timely fashion
  • Lead initiative to reduce manually adjusted hours billed to the client by 72% as part of cost cutting measures

Product Support Analyst

Accenture (Meta project)
10.2021 - 05.2022
  • Collaborate with Instagram business specialists, engineers, and other analysts to resolve advertising bugs and explain common product confusions
  • Manage product queue to ensure client’s tickets are assigned to analysts and SLA is not breached
  • 97% business critical and 98% behavioral compliance on completed cases for Instagram advertisers
  • Conduct nesting sessions for new hires; guide them through proper procedures and techniques to effectively communicate with advertising clients

Education

Bachelor of Science - BS - Management Information Systems

San Jose State University
2023

Skills

  • Excel (PIVOT tables, VLOOKUP, COUNTIF)
  • Python (Panda’s library)
  • SQL
  • Tableau
  • Gantt charts
  • Google Suite (Docs, Sheets, Gmail, Slides, Calendar)
  • Microsoft SharePoint, Teams

Certification

Business Metrics for Data-Driven Companies from Coursera

Tableau Public

public.tableau.com/profile/tyler.stennette#!/

Timeline

Business Operations Analyst

Accenture (Meta project)
05.2022 - 11.2023

Product Support Analyst

Accenture (Meta project)
10.2021 - 05.2022

Bachelor of Science - BS - Management Information Systems

San Jose State University

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Tyler Stennette