Tyler Svartoien
Rockford,IL
Summary
Driven leader with a proven track record at UPS, adept in team management and operational efficiency. Excelled in process improvements, enhancing customer satisfaction, and leading teams to exceed performance goals. Skilled in data analysis and excellent communication, consistently achieving results through attention to detail and organizational prowess.
Overview
17
17
years of professional experience
Work History
Black Castle Properties
Nick
Loves Park, IL
06.2018 - Current
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Negotiated contracts with vendors for services necessary for daily operations.
- Implemented systems for tracking operational performance metrics.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Monitored team progress towards achieving milestones set forth in project plans.
- Hired and onboarded team members to meet immediate and expected demand.
- Led process improvement initiatives, resultingin an increase in operational efficiency.
- Managed team of XX employees, conducting performance evaluations and facilitating professional development.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Presented performance and productivity reports to supervisors.
- Prepared staff work schedules and assigned team members to specific duties.
Real Estate Broker
Self Employed Services
Loves Park, IL
01.2011 - Current
- Facilitated the Purchase and Sale of homes
- Maintained compliance with the state and national regulations.
- Lead Generation
- CRM management
Supervisor of Operations
UPS
Rockford, IL
01.2008 - 06.2018
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Enforced federal, state, local and company rules for safety and operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Education
Radiography
Kishwaukee College
DeKalb, IL05-2009
Skills
- Dependable and Responsible
- Calm Under Pressure
- Team Management
- Excellent Communication
- Customer Service
- Task Prioritization
- Leadership
- Attention to Detail
- Data Entry
- Organization
- Customer Relations
Timeline
Black Castle Properties
Nick
06.2018 - Current
Real Estate Broker
Self Employed Services
01.2011 - Current
Supervisor of Operations
UPS
01.2008 - 06.2018
Radiography
Kishwaukee College
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