Jordan Belcher
Eagle Point,Oreg
Summary
Experienced professional with over 5 years of experience in retail and grocery settings. Strong expertise to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability.
Overview
7
7
years of professional experience
Work History
Freight Clerk
Market of Choice
Medford, OR
09.2021 - Current
- Checked invoices and packing slips to ensure accuracy of shipments.
- Maintained accurate records of all incoming and outgoing shipments.
- Coordinated with warehouse staff to ensure timely loading and unloading of freight.
- Inspected cargo for damage or irregularities prior to accepting delivery from carriers.
- Provided customer service support to shippers and receivers regarding product availability and delivery status information.
- Operated material handling equipment such as pallet jacks and forklifts in order to move freight around the warehouse facility.
- Managed multiple projects simultaneously while meeting tight deadlines for completion dates.
- Resolved customer complaints in a timely manner ensuring satisfaction with the resolution provided.
- Provided guidance and training to new employees on company procedures related to freight handling processes.
- Utilized problem solving skills when dealing with complex shipping issues or delays caused by weather conditions or other factors beyond control.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Received and stored incoming stock items.
- Assisted customers in locating specific items within the store or warehouse.
Online Grocery Department Manager
Walmart
Eagle Point, OR
10.2019 - 10.2020
- Developed and implemented procedures for managing inventory levels, ordering, receiving, stocking and distribution of products.
- Monitored store performance metrics to ensure compliance with company standards.
- Supervised staff in the grocery department including hiring, training, scheduling and evaluating employees.
- Ensured timely resolution of customer inquiries or complaints regarding product availability, pricing and quality.
- Maintained accurate records of all transactions related to the grocery department such as sales reports and inventory counts.
- Created promotional displays and ensured proper signage throughout the grocery department.
- Assisted customers in selecting appropriate items based on their needs or preferences.
- Analyzed data from sales reports to determine trends in customer buying habits and made changes accordingly.
- Conducted weekly meetings with team members to discuss goals and objectives for the week ahead.
- Worked closely with store management team to develop new initiatives that would improve customer satisfaction ratings.
- Enforced safety regulations among employees while handling hazardous materials such as cleaning agents or chemicals.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Online Grocery Associate
Walmart
Eagle Point, OR
10.2018 - 10.2019
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Processed payments for orders using various payment methods.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Organized as many as 50+ deliveries per hour by smoothly selecting and purchasing items.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Cashier
Walmart
Eagle Point, OR
03.2018 - 10.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
Cart Pusher
Walmart
Eagle Point, OR
08.2017 - 03.2018
- Pushed carts from store entrance to designated areas in the store.
- Assisted customers with loading their purchases into their vehicles.
- Inspected carts for damages or broken parts and reported them to supervisor.
- Retrieved shopping carts from parking lots and other areas of the store premises.
- Ensured that all safety rules were followed while operating motorized cart pushers.
Education
High School Diploma -
Eagle Point High School
Eagle Point, Or06-2017
Skills
- Deadline-Oriented
- Load Planning
- Cargo Shipment Inspections
- Team Collaboration
- Adaptability
- Relationship Building
- Problem-Solving
- Task Prioritization
- Continuous Improvement
- Excellent Communication
- Problem-Solving Abilities
- Effective Communication
- Time Management Abilities
- Multitasking
- Freight Operations
- Professionalism
- Reliability
- Decision-Making
- Self Motivation
- Attention to Detail
Timeline
Freight Clerk
Market of Choice
09.2021 - Current
Online Grocery Department Manager
Walmart
10.2019 - 10.2020
Online Grocery Associate
Walmart
10.2018 - 10.2019
Cashier
Walmart
03.2018 - 10.2018
Cart Pusher
Walmart
08.2017 - 03.2018
High School Diploma -
Eagle Point High School