Summary
Overview
Work History
Education
Timeline
Generic

TYLER THRAEN

Elkhorn,NE

Summary

Experienced Senior Program Manager with extensive background in complex contingent workforce programs. Proven success working across multiple teams to meet organizational goals. Demonstrated leadership in MSP and vendor management system implementation, program execution and process improvement initiatives.

Overview

13
13
years of professional experience

Work History

Sr Program Manager- Contingent Workforce Program

Amazon
10.2021 - Current
  • One of 2 Sr Program Managers acting as the face of Amazons Global Contingent Workforce Program (PATH Program) to Amazonian's in 5 countries (US, CAN, UK, IND, & JPN)
  • Main point of contact for managed service providers (MSP’s) and all PATH user escalations
  • Own, update, enforce, and maintain Amazons global contingent worker policies, processes, and exceptions to support all Amazon business lines
  • Participated in team of cross functional groups in recent (2022) Global MSP RFP resulting in implementation of 1st of its kind dual model Global MSP program (Launched in 2023) resulting in $149M in tier 1 diversity spend in 2023
  • Created/Lead engagement classification team (MSP) that partners with business line procurement/legal teams to review upcoming contingent worker engagements ensuring proper classification (Staff Augmentation vs Outsourced Service) bringing in over $8M in misclassified engagements to program resulting in $4M in savings so far in 2023
  • Currently working on expanding existing PATH program to include a global freelancer offering through Upwork allowing users to effortlessly source and procure talent for “gig work” small low risk engagements
  • Sole Amazon product owner for vendor management system (Beeline) currently utilized in 10 countries across 2 programs
  • Single threaded owner of product roadmap and prioritization of all VMS initiatives and enhancements for both programs
  • Management of VMS partner including monthly business reviews/Quarterly Business Reviews to ensure KPI’s & SLA’s are met
  • Main POC for 7 integrations with vendor management system including all foundational data integrations, background check integration, onboarding/data changes/offboarding integration, and Invoicing integration
  • Created standardized data set of all requests, candidates, assignments, projects, and invoices into Amazons data visualization tool (Amazon Quicksight) to be securely distributed and used by stakeholders throughout company.

Product Manager/Sr Product Manager

Amazon
05.2020 - 10.2021
  • Managed team of 3 that owned all contingent worker technologies (Beeline, Octomate, & Salesforce) utilized by Amazon global workforce staffing emerging countries (EGY, KSA, UAE, JPN, & SGP)
  • Owned the product roadmap & prioritization of all technology initiatives, expansions, and enhancements.
  • Responsible for providing technology solutions to operations teams in these countries to support hiring of full time and temporary T1-T3 warehouse associates
  • Established standardized data feeds to be utilized as inputs in cross functional labor strategy and planning sessions.

Sr Team Lead

Amazon
08.2019 - 05.2020
  • Responsible for creating strategy and plan to support labor hiring plans for 16 Amazon Delivery stations across 5 states
  • Established end to end workflow/process that enabled teams to efficiently hire over 3000 delivery drivers during ramp up to 2019 holiday season
  • Provided data inputs and expertise to local labor planning teams to ensure labor orders were delivered on time and on budget
  • Worked with marketing teams to increase/decrease marketing/advertising spend to support high volume hiring in specific locations

Implementation Manager

Allegis Global Solutions
05.2017 - 08.2019
  • Manage client relationship throughout the implementation life cycle and act as main contact to client to assure accurate and consistent communication
  • Assist in driving key decisions to ensure a best-in-class solution is delivered on time and within budget
  • Drive adoption of Global MSP (staff augmentation and SOW) service offerings and VMS technologies utilized to execute the initiative including Fieldglass and Beeline
  • Manage project lifecycle, reporting regular project status, identifying and mitigating risks, and communicating with executive leadership where necessary to ensure alignment of strategic vision and drive project delivery
  • Implementation focus on both software and operational process development/improvement for clients with high volume contractor hiring
  • Align functional teams across multiple organizations and coordinate to ensure implementations go-live on time
  • Develop key project deliverables developed to maintain and communicate project decisions, actions, and risks including RACI, Project Schedule, Weekly Status Report, Decision Log, Action Items
  • Align with shared services teams to coordinate multi-system solutions to clarify inter dependencies, so that systems appear seamless to customers
  • Work with Business Analytics team to ensure customer and operational reporting requirements are set up to allow for easy measurement of SLA's and KPI's
  • Manage a team Implementation Consultants including their development and growth.

Sr. Implementation Consultant

Allegis Global Solutions
08.2014 - 05.2017
  • Managed and completed all activities as work stream lead for change management and analysis and design in order to hit project deadlines
  • Assisted Implementation Manager in driving key decisions and coordinating activities of all work stream leads
  • Led discovery sessions with client stakeholders to identify current processes and analyze them looking for opportunities of efficiency
  • Built customized test plan, test scripts, conduct user acceptance testing to gain client approval on technology solution and business processes
  • Created training material such as decks and quick reference guides as well as conduct training for variety of audiences
  • Provided input on alternative solutions to technology configuration and overall project strategy to meet changing needs of clients and still meet project deadlines
  • Responsible for training of new implementation consultants as well as point of contact for individuals interested in joining team
  • Created updated training deck that can be utilized for training of new Implementation Consultants.

Lead Account Recruiting Manager

Aerotek, Aerotek Professional Services
11.2011 - 08.2014

Recruiter

Aerotek, Aerotek Scientific
05.2010 - 11.2011

Education

Professional Certificate -

SIA-Certified Contingent Worker Professional(CCWP)

Bachelor of Science - Business Management

University of Nebraska
Lincoln
05.2009

Timeline

Sr Program Manager- Contingent Workforce Program

Amazon
10.2021 - Current

Product Manager/Sr Product Manager

Amazon
05.2020 - 10.2021

Sr Team Lead

Amazon
08.2019 - 05.2020

Implementation Manager

Allegis Global Solutions
05.2017 - 08.2019

Sr. Implementation Consultant

Allegis Global Solutions
08.2014 - 05.2017

Lead Account Recruiting Manager

Aerotek, Aerotek Professional Services
11.2011 - 08.2014

Recruiter

Aerotek, Aerotek Scientific
05.2010 - 11.2011

Professional Certificate -

SIA-Certified Contingent Worker Professional(CCWP)

Bachelor of Science - Business Management

University of Nebraska

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TYLER THRAEN