Tyler Trojan
Williamsport,PA
Summary
Recent criminology graduate with a strong foundation in behavioral analysis and conflict resolution, supported by hands-on experience in high-pressure customer service roles. Skilled in building rapport, navigating sensitive conversations, and understanding individual motivations and identifying key assets in investigative and community-based justice work. Seeking opportunities in the criminal justice field where I can take my education, analytical thinking, and interpersonal skills to contribute to a fair and effective legal system.
Overview
4
4
years of professional experience
Work History
Server/Bartender
The Valley Inn
South Williamsport
06.2021 - Current
- Delivered high-quality service in a fast-paced, environment, consistently managing multiple tables and customer needs with efficiency and professionalism
- Handled customer concerns effectively, de-escalating conflicts and ensuring positive guest experiences.
- Stepped in as acting manager during shifts; supervised daily operations, resolved escalated issues, and ensured team coordination.
- Trained and mentored new staff members on service standards, POS systems, and customer engagement techniques.
Education
Bachelor's degree - Criminology
Pennsylvania State University-Main Campus
State College, PA05.2023
Skills
- Customer Service & Communication: Proven ability to manage customer interactions, resolve conflicts, and build strong client relationships in fast-paced environments
- Behavioral Psychology: Academic background in social and abnormal behavior; understanding of human behavior and motivation
- Crime & Court System Knowledge: Familiarity with US criminal justice procedures, crime analysis concepts, and courtroom operations
- Data & Trend Analysis: Experience analyzing behavioral and criminal data; comfortable identifying patterns and interpreting results
- Microsoft Office Suite: Proficient in Outlook, Word, Excel (formulas, data organization), and PowerPoint
Timeline
Server/Bartender
The Valley Inn
06.2021 - Current
Bachelor's degree - Criminology
Pennsylvania State University-Main Campus