
I am a hardworking professional with supervisory experience in homeless and mental health services, bringing strong leadership, communication, and problem-solving abilities to every role. I have a proven ability to guide teams, support vulnerable populations, and maintain safety in fast-paced or high-pressure environments. My background includes customer service, security operations, and hands-on work requiring the use of power tools, cleaning equipment, and facility maintenance practices. I am dependable, adaptable, and skilled at balancing teamwork with independent responsibility, consistently contributing to a safe, supportive, and productive workplace.
As the Lead Residential Monitor and Overnight Supervisor, I was responsible for maintaining the safety and well-being of mental health clients throughout the night. I supervised and coordinated the overnight security team, ensuring all protocols were followed and the environment remained secure. My role included completing regular room checks, assisting clients during late-night hours, and responding to any issues or emergencies that arose. I documented nightly activity, wrote reports, filed paperwork, and communicated important updates to daytime staff. In addition to supervisory and client-support duties, I also helped with light cleaning and general facility upkeep to maintain a safe and orderly residential setting.
In my role as Lead Residential Monitor, I collaborated closely with a multidisciplinary team of case managers, housing navigators, and program directors to support mental health and homeless clients in a residential setting. I helped ensure smooth communication between departments, shared important client updates, and worked with the team to address housing, behavioral, and crisis-related needs. By coordinating daily operations and maintaining a safe, stable environment, I supported the team’s efforts to provide consistent care, connect clients to resources, and promote progress toward individualized goals.
As an Asset Protection Officer, I was responsible for safeguarding company property and preventing merchandise loss while maintaining a calm, professional presence in challenging situations. My duties included monitoring store activity, interacting with transients and individuals experiencing substance-related concerns, and safely recovering stolen merchandise with precision and adherence to policy. I conducted thorough investigations, documented incidents, and completed detailed police reports when necessary. I worked closely with law enforcement to coordinate the return of recovered items and supported ongoing cases by providing accurate information, evidence, and incident accounts. This role required strong situational awareness, sound judgment, and the ability to de-escalate encounters while upholding safety standards for staff and customers.
In addition to security responsibilities, I collaborated with store managers to promote a positive shopping experience, supported sales initiatives, and assisted customers in finding the products they needed. This role required strong situational awareness, clear communication, and the ability to balance safety, customer service, and operational goals.
As a Rover Security Guard, I worked across multiple locations and high-traffic events, including USC campus sites, the Long Beach Aquarium, racing venues, and various entertainment events. My responsibilities included conducting bag and personal checks, monitoring entry points, patrolling campuses, and ensuring the safety of guests, students, and residents. I remained alert to suspicious activity, provided detailed reports, and followed all security protocols specific to each location. Also to maintaining a visible security presence, I offered assistance and directions, supported crowd management, and helped create a safe and welcoming environment for visitors and event participants.
In addition to general patrol and event security, I was responsible for watching over and securing high-value camera and production equipment overnight, ensuring all assets remained protected and accounted for. My role required strong situational awareness, clear communication, and a professional presence to maintain a safe and welcoming environment.
As a Diesel Mechanic Apprentice, I assisted experienced technicians with the inspection, maintenance, and repair of diesel engines and heavy-duty equipment. I helped diagnose mechanical issues, performed routine services such as oil changes, filter replacements, and brake work, and learned to use diagnostic tools and shop equipment safely and effectively. I supported troubleshooting of engine, electrical, and hydraulic systems while maintaining accurate service records and keeping the work area clean and organized. This role strengthened my technical skills, attention to detail, and ability to work efficiently in a fast-paced, hands-on environment.
As a Sales Floor Associate at Burlington, I supported daily store operations by providing friendly and attentive customer service while maintaining a clean, organized sales floor. I assisted shoppers in finding merchandise, answered product questions, and helped create an easy and enjoyable shopping experience. My responsibilities included restocking shelves, organizing displays, processing go-backs, and ensuring merchandise was presented neatly and accurately. I also monitored fitting rooms, supported loss prevention efforts, and collaborated with team members to meet store goals and uphold Burlington’s standards for service and presentation.
Leadership and supervision
Conflict resolution
Team coordination