Ashley Hodge
DeSoto
Summary
Dependable and detail-focused professional with a background in logistics coordination, transportation operations, healthcare support, and financial collections, aspiring to apply effective communication, organizational, and problem-solving skills to drive operational efficiency, guarantee accuracy, and achieve superior customer service in dynamic environments.
Overview
13
13
years of professional experience
Work History
Traffic Clerk
Walmart Perishable Distribution Center
DeSoto
2021.04 - Current
- Coordinate inbound and outbound shipments to support efficient distribution and transportation operations.
- Serve as the first point of contact for delivery drivers, including check-in/check-out procedures and dock door assignments.
- Plan and coordinate driver schedules and load assignments to ensure accurate and timely shipment processing.
- Prepare and maintain freight documentation including bills of lading (BOL), invoices, proof of delivery, shipping records, and inventory reports.
- Perform inventory tracking, shipment verification, and data entry using warehouse and logistics management systems including YMS, GDM, Scheduler, NOVA, and Microsoft Office Suite
- Inspect shipments for discrepancies, damages, shortages, and incorrect loads to support freight claims and operational accuracy.
- Maintain accurate records of all inbound and outbound shipments to ensure compliance and traceability.
- Communicate with suppliers, carriers, warehouse staff, and transportation teams to resolve shipment issues, delays, and scheduling conflicts.
- Ensure compliance with company policies, safety procedures, and transportation regulations.
Patient Care Technician
Baylor Medical Center
Grapevine
2018.11 - 2021.03
- Monitored and recorded vital signs including blood pressure, pulse, temperature, respiration, and oxygen levels, promptly reporting abnormalities to nursing staff to ensure timely intervention.
- Provided direct patient care by assisting with activities of daily living including bathing, grooming, dressing, feeding, and mobility support.
- Assisted nurses and physicians with basic medical procedures such as injections, dressing changes, and patient preparation to facilitate effective patient care.
- Supported patient transfers, repositioning, and ambulation, prioritizing safety and comfort to enhance patient experience.
- Documented patient care, observations, and treatments accurately to support continuity of care and clinical communication.
- Collected and prepared laboratory specimens including blood and urine samples following proper handling procedures.
- Demonstrated compassion, attention to detail, strong communication, and teamwork in a high-volume healthcare environment.
Collections Specialist
ACE Cash Express
Irving
2013.08 - 2018.08
- Managed delinquent accounts and conducted collection activities to recover outstanding balances while maintaining professionalism and compliance.
- Negotiated payment arrangements, settlements, and repayment plans with customers based on financial situations and company guidelines, fostering positive customer relationships.
- Ensured compliance with FDCPA regulations, company policies, and ethical collection practices.
- Maintained accurate records of account activity, payments, and customer interactions using account management systems.
- Resolved billing disputes and account discrepancies to ensure accurate account resolution, enhancing customer satisfaction and retention.
- Coordinated with internal departments to address account issues impacting payment processing and account status, streamlining communication and resolution efforts.
- Located customers using databases and research tools to update contact information and maintain communication.
- Recognized with Customer Service Awards for performance, professionalism, and customer satisfaction.
Education
High School Diploma -
NEW BEGINNERS PREPARATORY
Dallas, TX2004-05
Skills
Customer Service & Client Relations
Healthcare Support & Patient Care
HIPAA Compliance & Patient Confidentiality
Medical Documentation & Record Management
Shipment Coordination & Logistics Support
Data Entry & Administrative Support
Microsoft Office Suite (Word, Excel, Outlook)
Problem Solving & Conflict Resolution
Team Collaboration & Professionalism
Regulatory & Safety Compliance
Written & Verbal Communication
Timeline
Traffic Clerk
Walmart Perishable Distribution Center
2021.04 - Current
Patient Care Technician
Baylor Medical Center
2018.11 - 2021.03
Collections Specialist
ACE Cash Express
2013.08 - 2018.08
High School Diploma -
NEW BEGINNERS PREPARATORY