Tyler Vlk
Commerce
Summary
Dynamic professional with a diverse background, including impactful roles at Kinjorski Roofing and The Motor City Mitten Mission. Excelled in client relationship management and community engagement, leveraging exceptional communication to foster community outreach initiatives. Proven track record in crisis management, demonstrating a unique blend of analytical and interpersonal skills to drive positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Giesken Counseling Services
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Outreach Worker
The Motor City Mitten Misson
08.2024 - Current
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Conducted home visits to assess living conditions, identify potential risks, and provide personalized recommendations for improvement.
Roofer
Kinjorski Roofing
07.2015 - 08.2022
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
Head Waiter
Matter of Taste
04.2019 - 07.2022
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Dockworker
Titan Docks
05.2022 - 08.2022
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
- Supported warehouse operations by performing routine maintenance tasks such as sweeping floors or keeping dock areas free from debris.
- Coordinated closely with supervisors to address any issues or concerns promptly, enabling swift resolution of problems as they arose.
Education
Bachelor in Social Work - Social Work
Wayne State University
Detroit, MI05-2025
Skills
- Public Health Advocacy
- Community Outreach Initiatives
- Client Relationship Management
- Community Engagement
- Crisis management
- Exceptional communication
- Client needs assessments
Certification
HMIS (Homeless Management Information System) Certificate – Received in September 2024. Authorized to create client profiles and assist with housing processes.
Timeline
Outreach Worker
The Motor City Mitten Misson
08.2024 - Current
Administrative Assistant
Giesken Counseling Services
05.2024 - Current
Dockworker
Titan Docks
05.2022 - 08.2022
Head Waiter
Matter of Taste
04.2019 - 07.2022
Roofer
Kinjorski Roofing
07.2015 - 08.2022
Bachelor in Social Work - Social Work
Wayne State University
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