Tyler Walker
Rochester,United States
Summary
Customer Service Expert More than a decade of customer service and sales experience. Independent thinker, with the ability to collaborate within a team setting. Always willing to ask for help/assistance to complete a task. Proficiency in merchandising, sales, and product procurement.
More recently working as QA Manager with a 1.5-year background in the quality assurance field. Skilled at developing and implementing improved methods for identifying problems. Adept at using team communication, along with personal observation to conduct inspections and recommend situationally specific solutions.
Overview
9
9
years of professional experience
Work History
QA Manager
Collective Solar LLC.
04.2022 - Current
- Assessing production quality by monitoring works performed, and materials used throughout various check points during projects.
- Collaborating with labor and project management teams to develop and implement process and system improvements.
- Investigating customer complaints and issuing corrective direction to management, and labor teams to resolve quality issues.
- Developing and implementing thorough quality assurance plans to monitor site quality and adherence to regulatory/client standards upon project completion.
- Have worked across Western/central NY in projects of varying size and scope.
Manager/ Jr. Buyer
The Ski Company
10.2014 - 03.2022
- Provided professional customer service with a high level of intimate product knowledge across a variety of snowboard/ski categories
- Worked with store owners as well as other buyers to strategically plan product purchasing schedules/lines for upcoming seasons
- Worked side by side with customers in collaboration with fellow staff, sales reps, and manufacturers/distributors to ascertain solutions to a variety of situations for customer products/needs, from sales to warranties and special orders
- Built long-term supplier relationships with vendors to establish quality and competitive pricing
Education
Bachelors of Sciences -
S.U.N.Y
Brockport, NY05.2016
Skills
- Quality Assurance
- Quality Control
- Customer Service
- Customer Relationship Management
Hobbies
- Wood working
- Snowboarding
- Hiking/Camping
- Mountain Biking
Languages
English
Timeline
QA Manager
Collective Solar LLC.
04.2022 - Current
Manager/ Jr. Buyer
The Ski Company
10.2014 - 03.2022
Bachelors of Sciences -
S.U.N.Y