OMAR VASQUEZ
Lake Buena Vista,FL
Summary
Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation. Outgoing Quality Assurance Manager with 25 years of managerial experience in Financial Services. Committed to high standards of product inspections and customer service with extensive knowledge of Office use. Adept at collaborative with various departments for comprehensive quality control.
Overview
26
26
years of professional experience
Work History
QA Manager
BBVA Banco Provincial
04.1997 - 11.2022
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
Education
Tecnico En Administracion - Banking And Financial Support Services
Intitututo Santa Maria
Caracas, Venezuela11.1992
Skills
- Customer Inquiries
- Confidential Records Management
- Air Quality Management
- Routine Analysis
- Employee Supervision
- Quality Control
- Agile Methodology
- Knowledge of Quality Systems
- Quality Assurance
- Best Practices and Methodologies
- Team Meetings
Timeline
QA Manager
BBVA Banco Provincial
04.1997 - 11.2022
Tecnico En Administracion - Banking And Financial Support Services
Intitututo Santa Maria
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