Tyler Walters
Lexington,KY
Summary
Customer-focused veterinary receptionist and administrative assistance professional with experience supporting fast-paced environments. Skilled in appointment coordination, client communication, insurance processing, and practice management systems. Known for empathy, organization, and the ability to support both clients and clinical teams efficiently and simultaneously.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist / Customer Service Representative
PetVet365
Nicholasville, USA
07.2024 - Current
- Manage appointment scheduling, patient records, billing, and payment processing
- Provide high-quality client service by addressing inquiries, concerns, and scheduling needs
- Communicate treatment plans and post-visit care instructions
- Process pet insurance claims and coordinate with providers
- Assist veterinary technicians to improve workflow efficiency
- Support leadership with administrative tasks
- Led transition to a new practice management system
Veterinary Receptionist
Veterinary Wellness Center
Lexington, USA
09.2023 - 07.2024
- Managed high call, text, and email volume
- Coordinated schedules for doctors and technicians
- Assisted clients in a fast-paced three-doctor clinic
- Maintained accurate patient records
- Handled invoicing, insurance processing, and inventory
- Operated Cornerstone software for various tasks
- Supported social media content creation
Collections Technician
averhealth
Lexington, USA
04.2023 - 09.2023
- Managed and updated confidential patient data to ensure accuracy and integrity
- Clarified drug testing procedures to enhance understanding among patients
- Ensured regulatory compliance and confidentiality
- Delivered professional customer service to support patient needs and foster trust
Social Media Manager & Auction Curator
Caring Transitions of Lexington
Lexington, USA
06.2021 - 06.2022
- Increased company visibility through social media strategy
- Scheduled appointments and processed payments
- Researched and valued modern and antique items
- Created listings, inventories, and photography
- Provided compassionate support to grieving clients
Box Office Attendant / Concessions
Cinemark
Lexington, USA
10.2017 - 03.2020
- Delivered customer service in a high-volume environment
- Processed customer transactions efficiently, food preparation, stocking, and sales
- Used suggestive selling techniques to increase revenue
Education
Associate of Science -
Bluegrass Community & Technical College
Lexington, KY01.2020
Skills
- Microsoft Office Suite
- Customer service
- Data entry
- Billing and invoicing
- Administrative support
- Appointment management
- Insurance claims management
- Social media management
- Canva
- Time management
- Collaborative work
- Customer relationship management
Timeline
Veterinary Receptionist / Customer Service Representative
PetVet365
07.2024 - Current
Veterinary Receptionist
Veterinary Wellness Center
09.2023 - 07.2024
Collections Technician
averhealth
04.2023 - 09.2023
Social Media Manager & Auction Curator
Caring Transitions of Lexington
06.2021 - 06.2022
Box Office Attendant / Concessions
Cinemark
10.2017 - 03.2020
Associate of Science -
Bluegrass Community & Technical College