Tyler Ward
Austin,Texas
Summary
Actively pursuing a nursing degree. Fast learner with strong ability to work independently or in a team setting. Proven experience providing excellence in front-line customer & patient service while working effectively with others.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Ascension Dell Childrens' Hospital
11.2023 - Current
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in bedside sterile procedures and emergent health crises.
Patient Care Technician
St. David's South Austin
06.2023 - Current
- Accurately measured patient vital signs
- Provided assistance with completing average activities of daily living
- Observed and reported relevant patient information to nursing staff
- Performed BLS as during times of crisis
- Engaged with patients and provided a welcoming and comfortable environment for recovery.
Mortgage Loan Officer
Mr. Cooper
03.2021 - 07.2022
- Interviewed potential borrower(s) for new loan applications
- Structured and priced personalized loans best fitting the borrower's financial standing and goals
- Collected and reviewed documentation from borrower(s) to verify accuracy of stated information
- Monitored pipelines to track and log status of loans as well as update borrower(s) regularly on progress
- Coordinated with Processors and Underwriters to ensure timely closing and a superb customer experience
- 500K - 1MM average monthly volume.
Insurance Producer
Liberty Mutual Insurance
02.2020 - 02.2021
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting personal overall sales to a monthly average of 160% to company established goal
- Sold property and casualty insurance products to individuals and affinity groups as a nationwide licensed agent
- Maintained high standards of customer service by building relationships with clients and providing continuing account management beyond initial sale
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Education
Bachelor of Arts - Criminology
Marquette University
High School Diploma -
St. John's Northwestern Military Academy
Delafield, WI05.2009
Skills
- Strong interpersonal skills
- Extremely coachable & willing to learn
- CNA trained
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Pediatric Emergency Assessment, Recognition and Stabilization
- Adept at time & workload management
- Unwavering compliance with HIPPA rules and regulations
- Empathetic patient care approach
- Contagious Enthusiasm!
Timeline
Patient Care Technician
Ascension Dell Childrens' Hospital
11.2023 - Current
Patient Care Technician
St. David's South Austin
06.2023 - Current
Mortgage Loan Officer
Mr. Cooper
03.2021 - 07.2022
Insurance Producer
Liberty Mutual Insurance
02.2020 - 02.2021
Bachelor of Arts - Criminology
Marquette University
High School Diploma -
St. John's Northwestern Military Academy
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