Tyler Ward
Walnut Creek,CA
Summary
Driven sales professional with excellent client relationship-building skills and proven success in leadership roles. Knowledge in lean management, solar sales and services. Great attention to detail and dedication to increasing personal and company revenues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Rental Sales Agent
Avis Budget Group
06.2024 - Current
- Managing reservations efficiently while reducing client wait times upon arrival through vehicle pre-planning.
- Resolving client issues professionally while implementing effective client solutions.
- Contributing to organizational growth by improving individual revenue goals while supporting overall team objectives.
Rental Representative
Penske Truck Leasing
01.2023 - 05.2023
- Conducted vehicle inspections for optimal fleet maintenance and client safety.
- Resolved client issues professionally while discovering effective solutions.
- Improved branch revenue by increasing reservation count by 10-20 weekly reservations through our sales call initiative.
- Conducted daily fleet planning to ensure truck rental availability for clients.
Claims Representative (IAP)
Sedgwick CMS
03.2022 - 05.2022
- Processed claims efficiently while adhering to company policies and regulatory guidelines.
- Investigated, managed, and closed claims on behalf of client requirements.
- Followed up with clients on unresolved claim issues.
Clean Energy Ambassador (New Business Development
Sunrun Inc
06.2021 - 01.2022
- Coordinated in home and virtual consultations for prospective solar clients, Generate leads of new business through Sunrun retail partnerships, Manage customer expectations and objections.
- Generated 2-3 leads per day through Sunrun retail partnerships.
- Identified client issues, analyzed information and provided recommendations to move forward with Solar Consultations.
Accounts Receivable Specialist
Cresco Equipment Rentals, Norcal Rental Group
03.2021 - 05.2021
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Posted checks received to general ledger and verified discrepancies.
- Prepared updated documents for current revenue on new accounts.
Customer Service Team Member
Whole Foods Market
06.2015 - 02.2021
- Conducted employee training for new hires and provided safety training to employees.
- Attracted potential customers by answering questions about merchandise and suggesting information about other products and services.
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environment.
- Educated customers about billing, payment processing and support policies and procedures.
Compliance Associate (Internship)
Cal/Osha, Division Of Occupational Safety
06.2012 - 08.2012
- Scanned and proofread important documents to prevent problems such as duplication or data degradation.
- Responsible for organizing and consolidating data, files, and documents.
- Gathered data from multiple sources and programs.
- Identified data entry errors and reported to necessary departments.
- Created reports based on up-to-date data to inform business decisions.
Education
BS - Business Administration, Entrepreneurship
Saint Mary’s College of California
Moraga, CA08.2020
Skills
- Customer Relations
- Lead Generation
- Organization and Time Management
- Teamwork and Collaboration
- Financial and Managerial Accounting
- Problem-Solving
- Leadership
- Accounts Receivable
- Payment Management
- Effective Communication
- Persuasive Presentation
- Strategic Planning
Certification
Lean Management (Get Kaizened Inc.)
Affiliations
- Toastmasters International: Sergeant at Arms (Club Officer)
Timeline
Rental Sales Agent
Avis Budget Group
06.2024 - Current
Rental Representative
Penske Truck Leasing
01.2023 - 05.2023
Claims Representative (IAP)
Sedgwick CMS
03.2022 - 05.2022
Clean Energy Ambassador (New Business Development
Sunrun Inc
06.2021 - 01.2022
Accounts Receivable Specialist
Cresco Equipment Rentals, Norcal Rental Group
03.2021 - 05.2021
Customer Service Team Member
Whole Foods Market
06.2015 - 02.2021
Compliance Associate (Internship)
Cal/Osha, Division Of Occupational Safety
06.2012 - 08.2012
BS - Business Administration, Entrepreneurship
Saint Mary’s College of California