Tyler Ward

Transferred to the area 3 years ago and had the same responsibilities as my last store.

• Coached associates on clienteling, service standards, and selling behaviors
• Managed customer service inquiries and complaints in a timely manner.
• Supported J.Crew store operations and daily sales floor execution
• Managed merchandise flow, replenishment, and fitting room organization
• Maintained visual merchandising displays aligned with J.Crew brand guidelines
• Communicated with store leadership on staffing, scheduling, and floor priorities
• Reviewed opening and closing procedures for retail team readiness
• Assisted with POS transactions, returns, and customer issue resolution
• Monitored inventory levels and coordinated stockroom organization
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Coordinated with other departments to ensure smooth flow of operations.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided leadership, insight and mentoring to newly hired employees supplying knowledge of various company programs.