Manage a large volume of phone calls while ensuring accuracy in data entry.
Receive emergency and non-emergency requests by telephone, mobile radio, mobile data computers, or automatic alarms.
Screen incoming communications and prioritize emergency/non-emergency calls and situations.
Maintain logs, forms, and status of security and fire personnel on duty and available using CAD system.
Obtain necessary information from various monitoring sources or individuals and dispatch police, fire, and medical emergency services assets for Department of Defense installations.
Serve as the key point of contact between field personnel, station management, and representatives of other public safety agencies during emergency response operations or assignments.
Public Safety Dispatcher
St. Louis County Police Department
06.2022 - 06.2023
Dispatches police mobile units by radio in response to requests for services, according to established priorities and procedures.
Dispatches emergency and lifesaving equipment as needed throughout St. Louis County.
Operates an 800 MHz radio system to maintain constant contact with officers on a main radio channel, utilizing a headset worn over the head.
Operation of Motorola radio consolette.
Monitors a variety of radio channels through multiple speakers to maintain contact with local and statewide agencies for police or fire/ambulance dispatch, while maintaining operation of the main radio channel.
Provides radio service to all mobile units.
Monitors and operates, as needed, radio system I/O channels.
Provides criminal history information, vehicle information, and driver's license information.
Utilizes approved crime networking software to locate information needed to send police, assist police, or track calls for service as requested.
Maintains location and status of all mobile units with computer-aided dispatch terminals and multiple mapping systems.
Operates emergency siren warning system to notify schools, hospitals, and other public places of emergency weather information.
Operation of telephone computer software, without a traditional desktop phone, utilizing a headset worn over the head.
Answers emergency telephone lines and obtains detailed information necessary to dispatch proper emergency assistance.
Answers non-emergency telephone lines and responds to inquiries from citizens and agencies, as well as members of the Department.
Determines location of emergency calls and uses the Emergency Callworks Program to route calls to the proper agency, as needed.
Investigates the details of criminal incidents being reported through interviews at the point of initial contact for all crimes reported by phone.
Performs related work as required.
Certified Pharmacy Technician II
BJC St. Louis Children's Hospital
12.2021 - 06.2022
Maintaining quality assurance standards and required documentation
Maintaining regulatory cleanliness compliance
Assisting in the preparation of medication orders, to include workflow management, preparation & dispensing, and non-sterile and hazardous compounding
Using automated/electronic systems to manage product preparation, inventory, patient records, and regulatory compliance
Supporting various inventory activities, to include inventory storage, ordering, rotating, beyond use dating, and cleanliness
Compounding sterile preparations and becoming proficient in chemotherapy preparations
Working in a constant state of alertness and in a safe manner.
Registered Pharmacy Technician
CVS Pharmacy
07.2020 - 02.2022
Receiving and confirming prescription orders.
Filling prescriptions.
Interacting with customers and patients alike.
Providing high-quality customer service and experience, which results in time saved, an increase in sales, and positive reviews.
Provide the patient with a safe space with regard to sensitive information.
Managing inventory.
Working under and completing tasks given by a pharmacist and by an automated workflow management system for optimum ease for the pharmacist's quality assurance.
Administering SARS-CoV-2 lab tests to children and adults.
Drawing, documenting, and administering SARS-CoV-2 vaccinations to those qualified to receive.
Positioned as lead pharmacy technician while lead was absent or away (FL)
Billing both prescription and medical insurance for vaccinations and medications.
Organizing and printing medical and vaccination records and documentation for patients upon request.
Ensure regulatory compliance with CII and CIII-V drugs and prescription procedures.
Provide information regarding past prescriptions and current prescriptions to patients upon request.
Ensure safety with regard to NIOSH hazardous materials and drugs.
Confirming doctor and hospital credentials when receiving prescriptions through RX Connect.
Conduct safe and complete preparation of mixed or compounded medications.
Office Assistant
CYA Associates Inc
Saint Augustine, Florida
06.2017 - 08.2020
Provided administrative support, to include copying and scanning documents, filing paperwork, and ordering supplies.
Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Organize and Plan Project Folders for easy retrieval
Developed charts and visual displays
Created Power Point Presentations
Prepared materials for staff, board and other meetings
This was a seasonal position. Full-time work was only conducted during summer months.
Education
Preparatory School -
United States Military Academy
West Point, NY
01-2017
Bachelor of Science - Social Science
New York University
New York, NY
Skills
Operating all computer aided dispatch software and equipment
Operating 800 MHZ Motorola radio consulate
Appropriate radio etiquette including universal 10-codes, military phonetic alphabet and civilian phonetic alphabet
Administration and proper handling of vaccinations and oral medication
Microsoft Office Suite
Typing speed: 62 wpm
Emergency medical services
Research
Bookkeeping
Scheduling and calendar management
Affiliations
FSCJ A&S Fee and Fund 2 Budget Committee, 2020
Dancer/Performer for danceWORKS Dance Repertory Company, 2020
New York University Cheerleader
Black Student Union, NYU, 2017-2019
Organization of Black Women, NYU, 2018-2019
Secretary, Student Council, McCluer North High School, 2014-2015
Varsity Cheerleader, Manager and Captain, McCluer North High School
Specialist, IT Application Management at Commander, Navy Installations CommandSpecialist, IT Application Management at Commander, Navy Installations Command