Bryon Pridgen-Davis
Salt Lake City,UT
Summary
Proven track record in enhancing operational efficiency, demonstrated at RR DONNELLEY/ DLS WORLDWIDE - THE BLOCK LOGISTICS, by expertly managing dispatch coordination and leveraging technical troubleshooting skills. Excelled in customer experience management, significantly improving service delivery. Skilled in database management and technical support, consistently achieving over 100 daily resolutions. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
11
11
years of professional experience
Work History
Emergency Response Dispatcher
Intermountain Healthcare
Salt Lake City, UT
09.2024 - Current
- **Target Role Aligned Statements:**
- Documented call details accurately in electronic databases for future reference and analysis.
- Collaborated with team members to streamline workflows and enhance response times.
- Implemented process improvements that reduced response time for critical incidents significantly.
- Developed training materials to improve team performance and knowledge sharing among staff.
- Analyzed dispatch data to identify trends, enhancing overall service quality and efficiency.
- Provided clear communication during high-pressure situations, ensuring efficient incident resolution processes.
Dispatcher
RR DONNELLEY/ DLS WORLDWIDE - THE BLOCK LOGISTICS
Salt Lake City, UT
07.2018 - 11.2023
- Directed dispatching, routing, and tracking of a multiple of different fleet vehicles from a variety of different companies
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over hundreds of daily calls.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Technical Support Specialist
Alorica
Magna, UT
06.2016 - 05.2018
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Recorded and maintained relevant notes for each client and work order.
- Managed high levels of call flow and responded to technical support needs.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved 60+ technical support inquiries per day.
- Researched product and issue resolution tactics to address customer concerns.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
Repair Technician
Cellairis
Salt Lake City, UT
07.2015 - 02.2016
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Repaired and tested electronic circuit boards, wiring and components.
- Repaired and maintained wide range of small and large appliances successfully.
- Followed detailed repair and maintenance procedures for consumer products.
- Researched and implemented new technologies and equipment.
Education
Associate of Arts - Graphic Design
Pitt Community College
Winterville, NCAssociate of Science - Psychology
Salt Lake Community College
Salt Lake City, UT01-2026
Skills
- Service Coordination
- Route Navigation
- Database Management
- Data Entry
- Dispatch Coordination
- Schedule Management
- Technical Troubleshooting
- Customer experience management
- Component Replacement
- Mobile Device Repair
- Call Center Operations
- Digital design
- Logo creation
Websites
WEBSITES, PORTFOLIOS, PROFILES
https://www.behance.net/pdotc
Languages
English
Native or Bilingual
Timeline
Emergency Response Dispatcher
Intermountain Healthcare
09.2024 - Current
Dispatcher
RR DONNELLEY/ DLS WORLDWIDE - THE BLOCK LOGISTICS
07.2018 - 11.2023
Technical Support Specialist
Alorica
06.2016 - 05.2018
Repair Technician
Cellairis
07.2015 - 02.2016
Associate of Science - Psychology
Salt Lake Community College
Associate of Arts - Graphic Design
Pitt Community College