Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Hi, I’m
Brandy Boyce
Memphis,TN
Summary
Overview
27
years of professional experience
1
Certification
Work History
Transit Pros
Emergency Roadside Dispatcher
08.2022 - Current
Job overview
- Intake customers information, find the best vendors with the lowest quote and best ETA. Once approved and payment taken over the phone, a vendor with a MD or HD tow truck is dispatched out to the customer. Finally I would confirm on scene picked up and delivered by the vendor for the customer to make sure every move stayed on schedule.
Talent Force
Material Handler
02.2013 - 11.2023
Job overview
- I was a temp at different jobs working in positions such as picking, packing, scanning, auditing, shipping and receiving.
FHI
Administrative Clerk
01.2023 - 07.2023
Job overview
- Print Pick Slips from E1 Oracle system for Pickers as well as confirm Pick Slips after audit, input tracking information, complete shipping documents for Loaders. Answer emails for customers pertaining to orders and scheduling of appointments for deliveries in Receiving.
Advance Services, Inc.
Call Center Supervisor
10.2015 - 04.2023
Job overview
- Help customers order and schedule deliveries for GE Appliances Store. Authorize refunds credits and replacement for appliances as well for customer. Document changes or updates to customer’s orders
McDonald's
Manager
01.1999 - 10.2020
Job overview
- Ran night shift, counted down drawers, counted safe, ran paper work, and made sure employees had the work area clean ready and set.
Uhaul
Customer Service Representative/Team Leader and Trainer
05.2012 - 12.2018
Job overview
- Made reservations and upsold additional products and supplies for the company. Occasionally reached out to the location that the customer may have been picking up or dropping off their truck. Checked in with my team daily for one on ones and trained employees using LMS modules. All done remotely from my home office.
McAllister's Deli
Manager
05.2011 - 10.2018
Job overview
- Ran night shift, count down drawers, did paper work, count inventory, put in truck order and did schedule.
UPS
Clerk
10.2005 - 05.2010
Job overview
- Typing information from invoices, at the end of shift scan and image invoices into the system.
H&R BLOCK
Receptionist/Administrative Assistant
12.2001 - 04.2006
Job overview
- Multi tasking answering the phones, scheduling appointments, and paper filing.
Education
Whitehaven High School and University of Memphis
Upper secondary education from High school or equivalent
University Overview
Skills
Upselling
B2B
Order Picker
Microsoft Word
Telemarketing
Customer Service
Phone communication
Warehouse management system
Applied behavior analysis
Inventory Control
Microsoft Excel
Freight Experience
Research
Phone etiquette
Leadership
Front desk
Documentation review
Pallet Jack
Windows
Supervising Experience
Quality Assurance
Order Picking
CRM system proficiency
Mac OS
Putting in invoices, truck orders and inventory
Conflict management
Clerical experience
Negotiation
Merchandising
Basic Math
English
Key Holder
Technical support
Project management
Google Docs
Oracle
CRM software
Computer operation
Dispatching
Salesforce
Order entry
Sales
Customer service
IOS
Microsoft Outlook
Supervising experience
Materials Handling
Packaging
Logistics
SharePoint
Retail Management
Microsoft Office
DispatchTrack
Forklift
Pricing
Professional email communication
Operating systems
Accounts receivable
Store Management Experience
Quality assurance
Typing
Dispatch software communication
RF Scanner
Data entry
Warehouse Experience
SAP
Technical Proficiency
Analytics
Payroll
Freight
Microsoft office, imaging, data entry and call service
Service coordination
Emergency procedures
Incident prioritization
Dispatch software
Work order preparations
Call center software
Schedule coordination
Maintaining call metrics
Stress management
Problem-solving aptitude
Equipment inspection
Emergency response
Mentoring and coaching
Customer request management
Prioritization
Traffic monitoring
Communication management
Crisis management
Time management abilities
Dispatching field personnel
Work crew dispatch
De-escalation techniques
Quality control
Schedule management
Complex Problem-solving
Routing orders
Team work scheduling
Goal setting
Computer literacy
Customer relationship management
Self motivation
Task prioritization
Certification
Driver's License
Additional Information
Additional Information
- Authorized to work in the US for any employer
- I am a people person who loves to please the customer. I have good people skills and I've been in customer service for 20 years. I look forward to growing with a company long term and to excel within the company.
Timeline
Administrative Clerk
FHI
01.2023 - 07.2023
Emergency Roadside Dispatcher
Transit Pros
08.2022 - Current
Call Center Supervisor
Advance Services, Inc.
10.2015 - 04.2023
Material Handler
Talent Force
02.2013 - 11.2023
Customer Service Representative/Team Leader and Trainer
Uhaul
05.2012 - 12.2018
Manager
McAllister's Deli
05.2011 - 10.2018
Clerk
UPS
10.2005 - 05.2010
Receptionist/Administrative Assistant
H&R BLOCK
12.2001 - 04.2006
Manager
McDonald's
01.1999 - 10.2020
Whitehaven High School and University of Memphis
Upper secondary education from High school or equivalent