Monica Aparicio
Corpus Christi
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, medical terminology, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Emergency Roadside Dispatcher
TA Petro
10.2022 - Current
- Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for recordkeeping purposes
- Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations
- Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
- Tracked fuel consumption for each vehicle in the fleet and implemented measures to reduce fuel costs through efficient route planning
Dispatcher
One Hour Heating & Air
09.2018 - 09.2022
- Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for recordkeeping purposes
- Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations
- Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Tracked fuel consumption for each vehicle in the fleet and implemented measures to reduce fuel costs through efficient route planning
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
- Improved customer satisfaction by resolving delivery issues promptly and effectively
- Collaborated with sales team to provide accurate delivery estimates to customers, resulting in increased customer trust and repeat business
- Streamlined communication between drivers, warehouse staff, and customers through the use of mobile applications or messaging platforms
Resolution Intake Specialist/ Utilities Dispatcher
City of Corpus Christi
03.2018 - 09.2018
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for recordkeeping purposes
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
- Developed and implemented contingency plans for unexpected events such as traffic congestion or vehicle breakdowns
- Improved customer satisfaction by resolving delivery issues promptly and effectively
- Streamlined communication between drivers, warehouse staff, and customers through the use of mobile applications or messaging platforms
Intake Representative
Gemini Medical Services
01.2011 - 12.2017
- Conduct patient screenings and intake assessments efficiently and effectively.
- Document patient information in line with HIPAA guidelines.
- Assisted in maintaining an efficient flow of information within the hospital.
- Collaborated with other healthcare team members on patient intake procedures.
- Ensured accurate and timely documentation of patient records.
- Collect and document personal, demographic, and insurance information.
- Verify benefits eligibility and obtain pre-authorizations if needed.
- Schedule initial appointments or consultations with relevant departments.
CNA/ Unit Clerk
Christus Spohn Shoreline
01.2000 - 12.2010
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility
- Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals
- Administered medications orally or topically according to physician orders while adhering strictly to dosage guidelines
- Performed basic first aid procedures in emergency situations until further medical help arrived
- Aided in physical therapy exercises prescribed by therapists to improve patient mobility
- Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs
- Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation
- Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected
- Provided emotional support to residents and their families during difficult times, such as end-of-life care
- Collaborated with healthcare professionals to provide comprehensive care for patients with complex medical conditions
- Maintained a clean and organized work environment by regularly restocking supplies and equipment
- Assisted in the admission process by gathering patient information, taking vital signs, and orienting them to the facility's policies and procedures
Education
High school diploma -
Taft High School
Taft, TX05-1998
Skills
- Microsoft Excel
- Medical terminology
- Negotiation
- Computer skills
- EMR Systems
- Medical Scheduling
- Medical Records
- Front desk
- Legal Research
- Construction
- Multi-line phone systems
- Documentation review
- Sales
- Adobe Acrobat
- Agile
- Logistics
- Medication administration
- Marketing
- Google Docs
- Dispatch
- Microsoft Word
- Organizational skills
- Interviewing
- Communication skills
- Insurance Verification
- Medical billing
- Transportation management systems
- Paralegal experience
- Microsoft Outlook
- Supervising experience
- Outbound sales
- Caregiving
- Windows
- QuickBooks
- Customer service
- Time management
- Microsoft Office
- Oil & gas
- Office Management
- Medical Billing
- Medical receptionist
- Live chat
- Insurance verification
- Typing
- Legal drafting
- Psychiatric care
- Hospital experience
- Research
- Medical Office Experience
- Order entry
- Medical documentation
- Hospitality
- Retail sales
- HIPAA
- Phone etiquette
- Litigation
- Appointment scheduling
- Writing skills
- Word processing
- Leadership
- Legal administrative experience
- Managed care
- Technical support
- Search engines
- Upselling
- Vital signs
Certification
- Driver's License
- Food Handler Certification
- ServSafe
Assessments
- Customer service, 07/01/20, Highly Proficient
- Work style: Reliability, 06/01/22, Highly Proficient
Timeline
Emergency Roadside Dispatcher
TA Petro
10.2022 - Current
Dispatcher
One Hour Heating & Air
09.2018 - 09.2022
Resolution Intake Specialist/ Utilities Dispatcher
City of Corpus Christi
03.2018 - 09.2018
Intake Representative
Gemini Medical Services
01.2011 - 12.2017
CNA/ Unit Clerk
Christus Spohn Shoreline
01.2000 - 12.2010
High school diploma -
Taft High School