Summary
Overview
Work History
Education
Skills
Websites
Hiking
Drone Videography
Swimming
Additional Information
Timeline
Generic

TYLER WILLIAMS

Paradise Valley,AZ

Summary

Adaptable and driven professional with a diverse background in technical consulting, marketing, and animal care. Experienced as a Technical Specialist at Apple and Technical Consultant at Target, I developed strong problem-solving and customer service skills. I gained marketing insights as an intern at Experian and contributed to wildlife rehabilitation at The Raptor Center, while also training therapy dogs for community service. A dedicated student, I transferred from UC Davis to ASU, excelling in Business Management and actively participating in the swim club. An avid hiker and outdoor enthusiast, I bring a strong work ethic and commitment to growth.

Overview

9
9
years of professional experience

Work History

Technical Specialist

Apple
12.2023 - 05.2024
  • Managed customer requests efficiently while multitasking
  • Diagnosed technical issues and directed customers to appropriate solutions
  • Created, managed, and canceled appointments at the Genius Bar
  • Provided technical guidance to colleagues based on product expertise
  • Achieved dozens of individual NPS scores of 5/5

Technical Consultant

Target
05.2024 - 08.2024
  • Provided technical assistance and support for customers
  • Collaborated with team members to enhance customer service and operational efficiency
  • Utilized technical knowledge to diagnose and resolve issues
  • Implemented new strategies to streamline handling customer requests

Marketing Intern

Experian
01.2020 - 06.2020
  • Rebuilt websites using SharePoint Online Web Parts
  • Created social media posts for Twitter and LinkedIn
  • Developed a playbook for website creation
  • Monitored COVID-19 related financial issues across social media
  • Worked on environmental sustainability initiatives

Raptor Rehabilitation Intern

Teton Raptor Center
06.2021 - 09.2021
  • Performed x-rays and blood draws
  • Practiced proper restraining techniques when handling raptors
  • Organized pickup and transportation of injured raptors
  • Guided volunteers with meal and medicine preparation
  • Educated the public on the rehabilitation process
  • Conditioned raptors to fly in the flight barn prior to release
  • Rescued and cared for 53 patients, including 2 Bald Eagles

Dog Trainer/Volunteer

Mariners Therapy Dogs
01.2016 - 01.2023
  • Trained three dogs in six week program to become therapy dogs
  • Served at elderly homes, foster and military events, and visited at-risk children with therapy dogs

Education

Bachelor of Science - Business Management

Arizona State University
Tempe, AZ
05.2025

Animal Science -

University of California
Davis, CA
03.2023

Skills

  • Technical Guidance
  • Project Management
  • Google Docs
  • Google Slides
  • Microsoft Office Suite
  • PowerPoint Expertise
  • SharePoint Online
  • Technical Product Knowledge
  • Pivot tables

Hiking

An avid hiker, I enjoy exploring the outdoors and embracing new challenges in nature.

Drone Videography

Skilled in drone videography, capturing high-quality aerial footage to create visually compelling content from unique perspectives.

Swimming

With over a decade of experience, I have cultivated a deep passion for swimming, starting from early childhood and continuously honing my skills in the water.

Additional Information

January 2016 - January 2023

  • Trained three dogs in six week program to become therapy dogs
  • Served at elderly homes, foster and military events, and visited at-risk children with therapy dogs

Timeline

Technical Consultant

Target
05.2024 - 08.2024

Technical Specialist

Apple
12.2023 - 05.2024

Raptor Rehabilitation Intern

Teton Raptor Center
06.2021 - 09.2021

Marketing Intern

Experian
01.2020 - 06.2020

Dog Trainer/Volunteer

Mariners Therapy Dogs
01.2016 - 01.2023

Bachelor of Science - Business Management

Arizona State University

Animal Science -

University of California
TYLER WILLIAMS