Tyler Williams
Fort Worth,TX
Summary
Dynamic professional with a robust background in customer service and operational management. Proven track record of enhancing customer experiences through innovative solutions, resulting in a 30% increase in customer satisfaction at previous roles. Adept at negotiating settlements and analyzing complex claims within the insurance sector, ensuring compliance and efficiency. Committed to driving team performance and operational excellence, delivering unique value through strategic insights and effective leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Photo Operations Coordinator
Divine Shoots Photography
01.2014 - Current
- Developed and maintained a strong portfolio showcasing versatility in different photography styles, including portrait, landscape, and event photography.
- Established strong client relationships, resulting in repeat business and referrals through exceptional service and communication.
- Utilized advanced photography equipment and editing software, such as Adobe Lightroom and Photoshop, to enhance image quality and deliver polished final products.
- Provided excellent customer service by communicating effectively with clients throughout the photography process.
PIP Claim Specialist
State Farm
03.2022 - 07.2025
- Reviewed medical bills to determine coverage.
- Coordinated with attorneys to resolve disputes related to claims.
- Collaborated with medical professionals to validate treatment plans and costs.
- Compliance with state-specific no-fault laws and company procedures.
- Investigated medical records, bills, and other documents related to personal injury protection claims.
- Negotiated settlements with Insurers or their representatives in order to resolve disputes.
- Calculate benefits owed, including medical bills and lost wages.
- Apply fee schedules, coding accuracy (CPT, ICD-10), and state-mandated limit.
- Determine if subrogation is required depending on jurisdiction.
- Processed auto property damage regarding PIP and lower level injury claims; assessed damage , make payments , and ensured claim files are properly handled and correctly coded based on the policy .
Property Desk Adjuster
Crawford
02.2021 - 10.2022
- Investigated property claims to determine coverage using policy.
- Conducted thorough inspections of damaged properties, documenting findings and taking photographs to support claims processing.
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Determined liability by reviewing policy documents, contracts, and other relevant documents.
- Negotiated settlements with claimants while adhering to company standards and procedures.
- Assisted in implementing and supervising nationwide catastrophe operations.
Customer Service Representative
GM Financial
04.2018 - 04.2021
- Engaged with customers to understand their financial needs and provided tailored auto loan solutions.
- Developed strong rapport with clients, resulting in a significant number of referrals and repeat business.
- Managed inbound and outbound customer interactions in a call center environment.
- Responded to customer inquiries related to account status and payments, loan terms and conditions, billing questions, and payoff information.
- Resolved customer complaints by listening actively, showing empathy and proposing a solution.
Education
No Degree - Business Communication
Tarrant County College
Fort Worth, TXSkills
- Healthcare terminology expertise
- Claims processing specialist
- Data analysis proficiency
- Collaborative teamwork
- Investigative techniques
- Negotiation skills
- Analytical reasoning
- Customer support mastery
- Communication effectiveness
- Typing accuracy
- Excel proficiency in data management
- Detail-oriented approach
- Strategic decision-making
Certification
- State Farm Estimatics
- Allstate Property Certification
- State Farm Auto Certification
- State Farm Property Certification
Languages
English Native
Knowledge
- Familiarity with personal and commercial lines policies and endorsements
- Ability to review and assess Property Damage estimates, total loss evaluations, and related expenses to effectively negotiate first and third party claims.
- Knowledge of total loss processing, State salvage forms and title requirements.
Timeline
PIP Claim Specialist
State Farm
03.2022 - 07.2025
Property Desk Adjuster
Crawford
02.2021 - 10.2022
Customer Service Representative
GM Financial
04.2018 - 04.2021
Photo Operations Coordinator
Divine Shoots Photography
01.2014 - Current
No Degree - Business Communication
Tarrant County College