Tyler Wisell
Burlington,VT
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Technician/Sales Associate
Brickliners
07.2019 - Current
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended [Product or Service] and explained features and costs to help customers make educated buying decisions.
- Attended product-related technical shows and other activities to represent company products and services.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Customer Service Representative
Stowe Mountain Resort
06.2018 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Foreman
Vermont Roadworks LLC
07.2014 - 05.2018
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Established clear priorities and production quality standards.
- Verified completed projects met approved time, quality, and cost estimates.
Hostess
The Silo Restaurant
11.2012 - 03.2014
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Brattleboro Senior Union High School
Brattleboro, VT06.2015
Skills
- POS Transactions
- Customer Experience
- Lead Prospecting
- Customer Loyalty
- Technical Sales
- Technical Management
- Customer Service and Assistance
- Operational Efficiency
Certification
- CSIA Certifeid
- Natural & Propane Gas Certified
- CDET Certified
Timeline
Senior Technician/Sales Associate
Brickliners
07.2019 - Current
Customer Service Representative
Stowe Mountain Resort
06.2018 - 10.2018
Foreman
Vermont Roadworks LLC
07.2014 - 05.2018
Hostess
The Silo Restaurant
11.2012 - 03.2014
High School Diploma -
Brattleboro Senior Union High School
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