Tyler Wood
Woods Cross,UT
Summary
Experienced Systems Engineer with a strong track record of delivering dynamic and results-oriented solutions in the IT industry. Over 13 years of experience in IT infrastructure, cloud computing, virtualization, automation, and customer-focused technical support. Deep understanding of designing, implementing, and supporting enterprise IT solutions. Expertise in Azure, AWS, virtualization (VMware, Hyper-V, Nutanix), automation (PowerShell, Python), and networking (VPN, IAM, security hardening). Passionate about delivering high-quality technical solutions that optimize cloud infrastructure and enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
System Engineer II
Structured Communication Systems
01.2022 - Current
- Designed and implemented cloud and on-premise infrastructure solutions for enterprise clients, ensuring high availability, security, and scalability
- Provided advanced troubleshooting and technical support for Azure, AWS, VMware, Nutanix, and Windows/Linux environments
- Automated IT operations using Terraform, PowerShell, and Python, improving system deployment efficiency and reducing manual intervention
- Led security initiatives, including IAM policies, firewall configurations, VPN access control, and endpoint protection strategies
- Collaborated with customers to assess infrastructure needs and develop tailored solutions that align with business goals
- Worked closely with sales and customer success teams, providing pre-sales and post-sales technical consultation to ensure seamless implementation
Tier 2 System Administrator / Field Engineer
LightPoint NW (Meriplex)
06.2021 - 01.2022
- Managed cloud and on-premises environments, providing support for Microsoft 365, Azure, and Google Cloud
- Configured, deployed, and maintained virtualized environments using VMware, Nutanix, and Hyper-V
- Provided direct client support, troubleshooting hardware, network, and cloud-based solutions for diverse business needs
- Implemented security best practices, including patch management, firewall rules, VPN configuration, and Active Directory security policies
- Automated IT processes using PowerShell and Python, streamlining system updates and maintenance tasks
Level II Field Technician (Windows Sysadmin)
GreenLoop IT Solutions
10.2019 - 06.2021
- Deployed and supported enterprise IT environments, including Windows Server, Active Directory, and Microsoft 365
- Managed virtualization solutions such as VMware, Nutanix, and Hyper-V, optimizing performance and security
- Configured and maintained network infrastructure, including DNS, DHCP, VLANs, and firewall management
- Provided technical guidance to customers on cloud migration, security policies, and IT best practices
- Developed and maintained automation scripts to improve system monitoring and issue resolution
Independent IT Consultant
POS Technologies & Various Clients
07.2019 - 01.2020
- Assisted businesses in migrating to cloud environments (Azure, AWS), configuring security settings, and optimizing IT infrastructure
- Performed security audits, identifying vulnerabilities and implementing remediation strategies
- Advised small and medium businesses on network configurations, system administration, and cybersecurity best practices
- Developed IT documentation and training materials to improve IT support and user experience
Technical Service Manager
POS Technologies
03.2018 - 07.2019
Lead Service Technician
POS Technologies
07.2017 - 03.2018
Computer Support Specialist
POS Technologies
01.2016 - 07.2017
Technical Service Representative
Unisys (Microsoft Support)
08.2015 - 01.2016
IT Support Specialist
Pajaro Dunes Resort
07.2013 - 11.2013
Education
IT Certifications
Cabrillo College
Skills
- Cloud & Virtualization: Azure, AWS, Google Cloud, Hyper-V, VMware, Nutanix
- Infrastructure & Security: Firewalls, VPN, SSO, LDAP, Azure
- System Administration: Windows Server, Linux, Active Directory, Microsoft Intune
- Automation & Scripting: PowerShell, Python
- Networking & Troubleshooting: DNS, DHCP, VLANs, Network Security
- Enterprise IT Solutions: Microsoft 365, Citrix, Windows 365, Virtual Desktop Infrastructure (VDI)
- Customer Success & Implementation: Client Onboarding, Technical Consulting, Solution Architecture, Training
- Incident Response & Problem Solving: L3 Troubleshooting, Root Cause Analysis, Performance Optimization
Accomplishments
- Led enterprise customer onboarding projects, successfully integrating Azure, AWS, and hybrid-cloud solutions.
- Developed automated deployment pipelines using PowerShell, reducing provisioning time by 50%.
- Implemented robust cloud security strategies, enforcing IAM, VPN, and network security policies to reduce cyber threats.
- Designed and optimized virtualization environments, improving performance, security, and scalability for customer deployments.
- Created training and documentation materials for IT teams and customers, improving knowledge transfer and self-service adoption.
Education And Certifications
- Microsoft Certified: Azure Administrator (AZ-104)
- Oracle Cloud Infrastructure (OCI) Certified (In Progress)
- VMware & Nutanix Virtualization Training
- CompTIA A+ Certification
- CompTIA Network+ Certification
- CompTIA Security+ Certification
- Fortinet Network Security Associate (NSE) Certification
- IT Certifications - Cabrillo College
Timeline
System Engineer II
Structured Communication Systems
01.2022 - Current
Tier 2 System Administrator / Field Engineer
LightPoint NW (Meriplex)
06.2021 - 01.2022
Level II Field Technician (Windows Sysadmin)
GreenLoop IT Solutions
10.2019 - 06.2021
Independent IT Consultant
POS Technologies & Various Clients
07.2019 - 01.2020
Technical Service Manager
POS Technologies
03.2018 - 07.2019
Lead Service Technician
POS Technologies
07.2017 - 03.2018
Computer Support Specialist
POS Technologies
01.2016 - 07.2017
Technical Service Representative
Unisys (Microsoft Support)
08.2015 - 01.2016
IT Support Specialist
Pajaro Dunes Resort
07.2013 - 11.2013
IT Certifications
Cabrillo College
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