Tyler Wood
Westminster,CO
Summary
Over five years of experience providing customer service, logistical support, and maintenance activities. Over three years of experience in providing aircraft ground support.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Denver, CO
09.2025 - Current
- Coordinated aircraft ground handling processes to ensure timely departures and arrivals.
- Operated ground support equipment safely and efficiently, adhering to company safety standards.
- Assisted in loading and unloading baggage, cargo, and mail with attention to weight distribution.
- Collaborated with team members to maintain seamless communication during high-pressure situations.
Airport Ramp Agent
Piedmont Airlines
Phoenix, AZ
03.2022 - Current
- Provides comprehensive aircraft ground support, including marshalling aircraft and coordinating with pilots, ground crews, and airport personnel. Responsible for communicating delays and operational issues with airport ground control. Oversees loading and unloading of baggage, freight, live animals, and DOT-classified dangerous goods to ensure proper handling and regulatory compliance. Performs aircraft pushback and towing operations. Knowledgeable in hazardous materials handling and emergency response procedures.
Customer Service Valet
Courtesy Volvo Scottsdale
Scottsdale, AZ
03.2021 - 01.2022
- Performed Customer Service activities related to vehicle maintenance. Manage vehicle service lane, interact with customers to identify vehicle issues and schedules, coordinate and facilitate customer vehicle pickup and drop off.
Golf Course Service Manager
Tanoan Country Club Albuquerque
Albuquerque, NM
04.2020 - 01.2021
- Provided a range of customer service activities to golf course members and guests. Coordinated with Pro Shop to identify and address needs. Responsible for range set up and clean up, golf cart scheduling, charging and maintenance. Operate and deliver golf carts. Assisted Pro Shop with logistic activities during peak times and tournaments.
Education
Fire Science Certifications
Central New Mexico College
Private Pilot License - undefined
Legion Air Flight School
Skills
- Active Security Identification Display Area clearance
- Proficient in working in high hazard environments
- Strong Communication skills
- Adept at resolving problems
- Ability to learn new tasks independently
- Flexible work schedule
Timeline
Ramp Agent
Southwest Airlines
09.2025 - Current
Airport Ramp Agent
Piedmont Airlines
03.2022 - Current
Customer Service Valet
Courtesy Volvo Scottsdale
03.2021 - 01.2022
Golf Course Service Manager
Tanoan Country Club Albuquerque
04.2020 - 01.2021
Fire Science Certifications
Central New Mexico College
Private Pilot License - undefined
Legion Air Flight School