Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TYLER YOUNG

Wesley Chapel,FL

Summary

Proven professional with two years as a Tesla Service Advisor, skilled in delivering exceptional customer service and efficiently managing hundreds of weekly service tickets. Eager to relocate and apply my expertise to support the launch of a new Tesla location, contributing to team training and operational setup. Supported by five years at Nike, where I developed outstanding customer engagement skills in a fast-paced retail environment. Recognized for adaptability, a strong work ethic, and a dedication to driving service excellence in dynamic settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Advisor

Tesla
10.2023 - Current
  • Implement up-to-date knowledge of Tesla service policies, warranty details, and payment procedures to facilitate seamless transactions and address customer inquiries.
  • Train new team members on ticket preparation protocols, customer engagement strategies, and the use of Tesla’s service systems to enhance team performance.
  • Generate and oversee hundreds of service tickets weekly before vehicle arrivals, performing thorough evaluations of service codes, payment methods, and diagnostic data to optimize service efficiency.
  • Utilize active listening and communication skills to identify customer requirements, recommend tailored solutions, and maintain strong client relationships throughout the service cycle.

Sales Associate

NIKE
10.2018 - 10.2023
  • Provided accurate information about products, prices and availability both in person and over the phone.
  • Utilized active listening techniques to identify customer needs and provide appropriate solutions.
  • Trained new employees on sales procedures.
  • Engaged with potential customers by providing helpful advice on product selection.
  • Implemented up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.

Stagehand

ESI AUDIO
08.2018 - 08.2019
  • Executed sound checks prior to shows; confirmed that audio equipment was functioning properly.
  • Assisted with loading and unloading equipment for events.
  • Collaborated with other stagehands to guarantee smooth operation during events.
  • Communicated effectively with technical staff to ensure successful show execution.

Education

Bachelor of Arts (B.A.) - Economics

University of South Florida
Tampa, FL
12-2026

Skills

  • Proficient with SCA, Toolbox, and Garage
  • Excellent customer service
  • Verbal and written communication
  • Technical knowledge
  • Multitasking and organization
  • Staff education and training
  • Computer skills
  • Attention to detail

Certification

Tesla Certified Infotainment and DAS

Tesla Certified Diagnostic and Documentation

Timeline

Service Advisor

Tesla
10.2023 - Current

Sales Associate

NIKE
10.2018 - 10.2023

Stagehand

ESI AUDIO
08.2018 - 08.2019

Bachelor of Arts (B.A.) - Economics

University of South Florida

Similar Profiles

CREATE PROFILE