Highly-motivated employee with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Tyler A. Burch
Lithonia,GA
Summary
Overview
8
years of professional experience
Work History
Jutox Wellness CenterAtlanta, GA
IT Support Specialist
08.2021 - 07.2023
Job overview
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Installed software applications as requested by customers.
- Performed regular maintenance checks on computer hardware components.
Childrens Healthcare of AtlantaAtlanta, GA
Media Services Contractor
01.2015 - 03.2021
Job overview
- Remote IP configuration
- Staff support for video/web conferencing services
- Responsible for duplicating audio and video and obtaining copyright approvals.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Coordinated with vendors for ordering of parts and materials needed for repairs or installations.
- Ensured all audiovisual components were connected properly to enable optimal performance at events or meeting
Education
Emory UniversityAtlanta, GA
Cybersecurity
University Overview
- Coursework - Asset and inventory management: networking basics, Linux, command line, and bash scripting
- Red Team (Offense) fighting web vulnerabilities- OWASP Top 10
- Blue Team (Defense) log analysis, security information, event management and digital forensics- NIST Cybersecurity Framework
Atlanta Metropolitan State CollegeAtlanta, GA
Computer Information Technology
University Overview
- Coursework- Development and maintenance of computer software, hardware, and networks.
Skills
- Troubleshooting and Diagnostics
- Technical Support
- System Maintenance
- Computer Assembly and Setup
- Expert in MS Office, Webinars, Webex, IOS, Video Conferencing
- Good Communication Skills
- Information Security
- Computer Diagnostics
References
References
References available upon request.Timeline
IT Support Specialist
Jutox Wellness Center
08.2021 - 07.2023
Media Services Contractor
Childrens Healthcare of Atlanta
01.2015 - 03.2021
Emory University
Cybersecurity
Atlanta Metropolitan State College
Computer Information Technology
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