Tyler Ann Gosse
Casco,MI
Summary
Dynamic professional with extensive experience in managing front office operations and delivering exceptional client satisfaction. Proven ability to leverage strong organizational and communication skills to optimize administrative processes and foster team collaboration. History of enhancing office efficiency through proactive problem-solving, effective coordination, and clear communication. Committed to driving operational excellence and creating a positive environment for clients and colleagues.
Overview
14
14
years of professional experience
Work History
Virtual Patient Sitter
Henry Ford Health System
East China, MI
07.2025 - Current
- Monitored patients remotely to ensure safety and timely intervention for falls risk and medical device issues
- Redirected patients from undesired behavior through active communication
- Collaborated with in-hospital staff when care requirements exceeded scope of responsibility
- Assumed float responsibilities to support team members during rotations
- Conducted intake assessments for new admissions requiring monitoring
Bookkeeper
St. Mary's Catholic Church
St. Clair, MI
07.2025 - Current
- Managed all bookkeeping duties for parish, including weekly posting of offertories for each mass and online donations
- Oversaw accounts payable activities to ensure timely payments and accurate records
- Administered checking accounts by subgroup, maintaining precise balances
- Conducted monthly reconciliations of all checking accounts to verify accuracy
- Processed payroll biweekly, ensuring timely compensation for staff
- Prepared and filed tax forms for special raffles in compliance with regulations
- Developed yearly budget documentation to guide financial planning.
Front Office Coordinator; Treatment Coordinator
LakePointe Orthodontics
St Clair Shores, MI
10.2018 - Current
- Coordinated patient scheduling, ensuring optimal office flow and reducing wait times.
- Improved customer satisfaction by resolving complaints and inquiries promptly
- Managed front office operations, maintaining a welcoming environment for patients and visitors
- Implemented patient follow-up procedures, increasing appointment attendance rates and enhancing patient care
- Trained new staff on office protocols and systems, fostering a collaborative team atmosphere.
- Conducted regular audits of office processes, identifying areas for improvement in efficiency and patient experience.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit
- Enhanced patient experience by managing front office operations efficiently and professionally
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities
- Performed monthly financial reporting and recorded payments to keep accounting system updated
- Ensured confidentiality and security of patient records through diligent management
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Assisted in the processing of bi-weekly payroll for 15-20 employees
- Collect patient records, give treatment consultations and present recommended care
- Present financial plans and negotiate options for increased treatment sign up
- Follow-up with patients that have started treatment to ensure satisfaction; Recall to patients that have not started treatment to encourage sign up
Medical Receptionist
Chronic Pain Institute
Sterling Heights, MI
02.2012 - 10.2018
- Checked patient insurance, demographic, and health history to keep information current
- Registered and verified patient records before triage with most up-to-date information
- Managed multi-line phone system and pleasantly greeted patients
- Conducted patient intake interviews, recording and documenting relevant information
- Kept waiting room neat and organized
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Maintained current and accurate medical records for patients
- Managed multi-line phone system and pleasantly greeted patients
- Adhered to strict HIPAA guidelines to protect patient privacy
Education
Certified Personal Trainer Course -
National Academy of Sports Medicine
Certified Fitness Nutrition Specialist - undefined
National Academy of Sports Medicine
Surgical Tech Program - undefined
Baker College of Clinton Twp.
College Prep courses - undefined
L'Anse Creuse High School
Harrison Twp., MISkills
Customer service expertise
High treatment conversion rate
Front office management
Insurance verification
Calendar management
Office organization
Patient relations
Expense reporting
Sensitive information protection
Basic accounting
Exceptional communication
Departmental support
Timeline
Virtual Patient Sitter
Henry Ford Health System
07.2025 - Current
Bookkeeper
St. Mary's Catholic Church
07.2025 - Current
Front Office Coordinator; Treatment Coordinator
LakePointe Orthodontics
10.2018 - Current
Medical Receptionist
Chronic Pain Institute
02.2012 - 10.2018
Certified Fitness Nutrition Specialist - undefined
National Academy of Sports Medicine
Surgical Tech Program - undefined
Baker College of Clinton Twp.
College Prep courses - undefined
L'Anse Creuse High School
Certified Personal Trainer Course -
National Academy of Sports Medicine