Danyelle Mott
Jacksonville,AR
Summary
Success-driven, resourceful, and self-motivated professional with experience providing internal employee development, team effectiveness and leadership development consulting to all levels of an organization; adaptable leader with the ability to work independently and maintain critical thinking skills in the face of unforeseen challenges with a strong work ethic and positive attitude.
Overview
15
15
years of professional experience
Work History
Virtual Patient Sitter
Baptist Health Medical Center
Little Rock
09.2025 - Current
- Continuously observe assigned patients remotely via live audio and video feeds, maintaining constant vigilance.
- Proactively identify and assess patient behaviors that may indicate a risk to their safety (e.g., attempting to get out of bed unassisted, agitation, signs of distress).
- Redirected patients exhibiting at-risk behaviors through two-way audio system, promoting safety and adherence to precautions.
- Alerted on-site nursing staff to emergent patient safety concerns, changes in condition, or unresponsive redirection attempts, ensuring timely intervention.
- Documented observations, interventions, and communications with on-site staff in electronic health record (EHR), ensuring accuracy and compliance.
- Troubleshoot basic technical issues with monitoring equipment and report complex issues to appropriate IT support.
- Participate in hand-off communication with incoming Virtual Patient Sitters to ensure continuity of care.
Call Center Team Lead
CARTI
Little Rock, AR
07.2023 - 09.2025
- Screen all calls and following clinic guidelines direct appropriately to physicians, other medical personnel, administrators, and support staff.
- Operate the telephone switchboard, addressing complex or emergency situations.
- Assist in the orientation/training for new colleagues as well as continuing education of all team members.
- Evaluate the work performance of switchboard operators through continuing education activities.
- Developed new procedures during the implementation of new equipment or programs.
- Evaluate work performance of switchboard operators through ongoing education initiatives.
- Communicate with IT/Department Manager of any technical issues promptly.
- Maintain records of switchboard function according to guidelines and instructions.
CRO Breast Scheduler
CARTI
Little Rock, AR
10.2022 - 07.2023
- Coordinated inbound and outbound referrals for CARTI providers and services using EMR, ensuring streamlined patient access to care.
- Performed pre-registration/registration processes, verifies eligibility, submits notifications, and verifies referrals for new patient services.
- Referred patients to financial counselors when alerted by the billing system or if the patient had billing questions.
- Verified and understands insurance benefits, documents patient's responsibility based on copays/estimates at the time of service or during the pre-registration process.
- Performed pre-registration/registration processes, verified eligibility, submitted notifications, and verifies referrals for new patient services.
- Referred patients to the financial counselors when alerted by billing system or if the patient has billing questions.
- Collected and verified information from insurance carriers, financial counselors, and ancillary staff to clarify patient's financial obligations for services.
Relationship Banker II
Arvest Bank
Sherwood, AR
08.2021 - 10.2022
- Identified opportunities to sell consumer loans, accepted consumer loan applications and facilitated loan closings.
- Opened and processed simple, moderately, or extremely complex deposit accounts.
- Addressed customer inquiries and concerns, providing assistance with deposit risk management and daily banking operations.
- Executed branch promotions and marketing initiatives.
- Understood and complied with bank policy, laws, regulations, and the bank's BSA/AML Program.
Customer Relations Associate
U.S. Bank
Jacksonville, AR
01.2021 - 08.2021
- Obtained and processed customer and account information, educated clients on deposit and loan products, and recommended tailored solutions based on unique goals and needs.
- Identified and proposed solutions for new and existing clients by engaging and communicating effectively to understand their needs.
- Opened consumer and business accounts, completed service requests, and submitted credit applications to facilitate customer transactions.
Member Service Advisor
VA Hospital Federal Credit Union
Little Rock, AR
01.2020 - 12.2020
- Greeted and welcomed members to the credit union in a courteous, professional, and timely manner, providing prompt, excellent service, and accurate member transactions.
- Processed member transactions, deposits, withdrawals, transfers, money orders, cashiers' checks, and loan payments.
- Promoted, explained, and cross-sold other credit union services such as consumer and mortgage loans, promotional products, IRA's, certificates, safe deposit boxes, debit and credit cards, online banking.
- Reported discrepancies and outages to the supervisor.
- Promoted, explained, and cross-sold other credit union services such as consumer and mortgage loans, promotional products, IRAs, certificates, safe deposit boxes, debit and credit cards, online banking.
Payment Solutions Coordinator (Card Specialist)
Arkansas Federal Credit Union
Jacksonville, AR
04.2014 - 02.2019
- Monitored and analyzed reports and spreadsheets for ATMs and plastic card processing, ensuring accuracy in card performance metrics.
- Posted monetary and account maintenance transactions accurately to member accounts.
- Accessed, maintained, and monitored various reports and spreadsheets associated with ATMs, plastic card processing, and plastic card performance.
- Addressed requests and concerns from employees, members, and vendors through email and phone, enhancing communication and support.
- Responded to requests, questions, and concerns received through email, electronic systems, or telephone from employees, members, and vendors.
Member Consultant
Arkansas Federal Credit Union
Jacksonville, AR
04.2014 - 02.2019
- Assisted members primarily over the phone with all requests regarding their membership; Facilitated member access to AFCU services deposit products; and all AFCU.
- Addressed member inquiries related to deposit products, services, policies, and procedures.
- Processed account maintenance for members, including updates to ownership, borrowers, names, addresses, and beneficiaries.
- Guided members through the steps to resolve disputes related to fraudulent activity.
Manager
McDonald's
Little Rock, AR
02.2012 - 05.2015
- Inspected payroll coding for accuracy and made daily, weekly, monthly decisions to manage labor plan.
- Executed workforce management requirements, including schedule creation, event/fixed schedule entry, editing, and posting to meet team needs.
- Inspected associate availability, scheduling practices, and approved all associate requests off.
- Resolved customer service complaints by addressing issues directly and providing solutions., refunds, and questions, assuring customers were satisfied and ensuring the daily shift ran smoothly.
Education
Associate Degree - Business Administration
University of Arkansas at Little Rock
Little Rock, ARSkills
- EMR
- HIPAA compliance
- Patient eligibility verification
- Patient billing support
- Financial counseling
- Patient support coordination
- Patient behavior intervention
- Continuous patient monitoring
- Equipment troubleshooting
- Scheduling
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Collaboration
- Communication
- Prioritization
- Organization
- Multitasking
- Organizational management
- Patient interaction
- Collaborative teamwork
- Collaborative teamwork
- Continuous patient monitoring
Timeline
Virtual Patient Sitter
Baptist Health Medical Center
09.2025 - Current
Call Center Team Lead
CARTI
07.2023 - 09.2025
CRO Breast Scheduler
CARTI
10.2022 - 07.2023
Relationship Banker II
Arvest Bank
08.2021 - 10.2022
Customer Relations Associate
U.S. Bank
01.2021 - 08.2021
Member Service Advisor
VA Hospital Federal Credit Union
01.2020 - 12.2020
Payment Solutions Coordinator (Card Specialist)
Arkansas Federal Credit Union
04.2014 - 02.2019
Member Consultant
Arkansas Federal Credit Union
04.2014 - 02.2019
Manager
McDonald's
02.2012 - 05.2015
Associate Degree - Business Administration
University of Arkansas at Little Rock