Tyler Craig McNutt
4020 Elmridge Rd., Dayton,OH
Summary
Transportation and logistics professional well-versed in final mile delivery, customer service communications via phone, email, text message, etc, and account management. Over 9 years of experience in overseeing operations and transportation, while maintaining a focus on developing process controls and quality improvement initiatives that reduce costs and streamline day-to-day operations.
Overview
11
11
years of professional experience
Work History
Logistics Engineer
FRAYT Technologies
06.2020 - Current
- Led carrier recruitment, increasing the network from zero to over 1,000 owner-operators in one year.
- Expert in using recruitment platforms like ZipRecruiter, Indeed, and Craigslist.
- Instrumental in developing and implementing an efficient onboarding process for new recruits.
- Managed and created rate structures for final and middle-mile deliveries.
Negotiated contracts and handled major RFPs with clients and carriers. - Ensured compliance with non-CDL & CDL regulations, focusing on team growth and efficiency.
- Worked collaboratively with sales, customer service, and customer success managers to synchronize logistics strategies.
Independent Landstar Agent
Landstar Ranger
10.2017 - 06.2020
- Manage shipment schedules to maximize productivity and cut costs.
- Communicate Regularly with suppliers, carriers and customers
- Determine the most cost-effective procedures and routes for shipments.
- Communicate with dispatchers, warehouses and customers regarding outgoing orders.
- Prioritize order security, accuracy and on-time pickup and delivery.
- Consulate with clients after sales and contract signings to Provide issue resolution and ongoing support.
- Monitored market and negotiated rates based on trends.
Brew on Premise Instructor
Eudora Brewing Company
05.2019 - Current
- Conducted comprehensive brewing classes, guiding customers through the entire beer brewing and bottling process.
- Provided expert instruction on various brewing techniques, ingredient selection, and recipe development to craft unique beer flavors.
- Ensured a thorough understanding of the brewing process among participants, including mashing, boiling, fermenting, conditioning, and bottling.
- Maintained a safe and clean brewing environment, adhering to health and safety regulations.
Delivery Operations Manager
Morris Home Furniture
04.2017 - 10.2017
- Managed the delivery department, which included the routing process for standard and next-day deliveries.
- Managed a full fleet of delivery trucks for all four company brands.
- Ensured my department was running an appropriate fleet of trucks to maximize cost effectiveness while also meeting customer needs.
- Created a customer-centric delivery process that ensured customers received the highest level of customer service.
- Maximized delivery routes to ensure safe, damage-free transportation of furniture while maintaining a cost-effective delivery fleet.
- Lead training for delivery teams.
- Conducted on the road observations to ensure teams were operating effectively and driving customer satisfaction with every delivery.
Logistics Team Leader, Brokerage
LeSaint Logistics
10.2015 - 06.2017
- Developed and maintained strong relationships with customers and carriers.
- Helped my customers manage their day-to-day logistics operations.
- Coordinated all domestic and international shipping needs of various clients.
- Managed and motivated a logistics team to insure that profit margins and goals were hit each day, week, and month.
- Negotiated rates for service between the client and the carrier.
- Responsible for qualifying carriers, growing revenue, obtaining rate agreements and approving spot requests.
- Communicated with customers on all issues in order to provide them a reasonable solution.
Manager, Operations
Macy's Logistics & Operations
03.2014 - 10.2015
- Responsible for warehouse operations for up to 30 employees, including shift supervisors, dock administrators, shipping and receiving crews.
- Managed and trained up to 28 in home delivery teams.
- Coordinated and spearheaded all aspects of work flow, which included receiving, inventory control, distribution, shipping, customer service, accounting, human resources, transportation, as well as various other duties performed within management and operations.
- Recognized in 2015 for leading the largest increase in employee engagement and job satisfaction within the Macy's Logistics and Operations organization.
- Championed multiple improvement plans to help improve Macy's Logistics and Operations "key performance indicators" in order to achieve year-end goals, including the development of the "5 Star Handling Hero" program, which promoted proper handling and care of the merchandise.
- Lead all Macy's Logistics and Operations locations in percentage-over-goal and participation in the annual "Bag Hunger" and "United Way" fundraisers.
Outside Sales - Account Executive
OSM Worldwide
11.2012 - 04.2014
- Sold package delivery solutions to businesses, industrial establishments, E-retailers, mail service providers, associations, and financial institutions.
- Provided one-on-one personal attention and customer service to my clients.
- Quoted prices, credit terms, and other bid specifications.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout an assigned territory.
- Kept detailed records of daily activities through an online customer database.
Education
Bachelor of Science - Sport Management
Mount St. Joseph University
Cincinnati, OH2010
Skills
- Strategic Sourcing in Transportation
- Contract Negotiation and Management
- Relationship Building with Internal and External Stakeholders
- Supplier Performance Management
- RFP and RFQ Management
- KPI Development and Monitoring
- Supply Chain and Logistics Operations
- Proficiency in TMS Systems and Microsoft Office
- Experience with Carriers, Brokers, and 3PL Providers
Timeline
Logistics Engineer
FRAYT Technologies
06.2020 - Current
Brew on Premise Instructor
Eudora Brewing Company
05.2019 - Current
Independent Landstar Agent
Landstar Ranger
10.2017 - 06.2020
Delivery Operations Manager
Morris Home Furniture
04.2017 - 10.2017
Logistics Team Leader, Brokerage
LeSaint Logistics
10.2015 - 06.2017
Manager, Operations
Macy's Logistics & Operations
03.2014 - 10.2015
Outside Sales - Account Executive
OSM Worldwide
11.2012 - 04.2014
Bachelor of Science - Sport Management
Mount St. Joseph University
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