Tyler Fields
Upland,CA
Summary
Accomplished professional specializing in appliance repair and customer relationship management. Enhances customer satisfaction through effective troubleshooting and technical diagnostics. Combines entrepreneurial and management experience to foster strong relationships with co-workers and clients. Demonstrates decisive judgment and business acumen to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Owner/Technician
Appliance Authority
Hesperia
06.2023 - Current
- Delivered exceptional customer service, enhancing customer satisfaction during in-home visits.
- Diagnosed appliance issues to ensure accurate and timely repairs.
- Identified appliance malfunctions and recommended corrective measures to resolve issues efficiently.
- Provided detailed repair cost estimates to help customers make informed decisions.
- Maintained accurate records of repairs and parts used to streamline inventory management.
- Stayed updated on industry trends and new appliance technologies for effective repairs.
Area Manager
Hickory Farms
San Bernardino, California
09.2021 - 01.2026
- Oversaw daily operations across multiple retail locations, ensuring alignment with company standards.
- Managed inventory levels to maintain optimal product availability and support sales objectives.
- Monitored compliance with company policies and procedures to mitigate risks and uphold brand integrity.
- Supervised employees to ensure efficient workflow and task completion., ensuring optimal productivity.
- Trained and developed staff to improve skills and align with performance expectations.
- Inspected store facilities to ensure adherence to safety regulations and maintain operational standards.
Appliance Lead Technician
Appliance Repair Specialists
Bakersfield, California
05.2014 - 06.2023
- Repaired household appliances, ensuring operational efficiency and customer satisfaction.
- Diagnosed appliance issues, employing advanced troubleshooting techniques to expedite resolution.
- Guided junior technicians in resolving complex technical problems, fostering skill development.
- Trained junior technicians on repair processes, improving team competency in customer service.
- Updated knowledge of current technology trends to enhance service offerings.
- Educated users on software functionalities and features. in the use of new software packages or hardware devices.
Education
High School Diploma -
Upland High School
Upland06-2000
Some College (No Degree) - GED And Automotive
Chaffey College
Rancho Cucamonga, CASkills
- Appliance repair
- Technical diagnostics
- Troubleshooting techniques
- Cost estimation
- Technology assessment
- Inventory management
- Retail operations oversight
- Customer relationship management
- Staff training and development
- Team leadership
- Attention to detail
Timeline
Owner/Technician
Appliance Authority
06.2023 - Current
Area Manager
Hickory Farms
09.2021 - 01.2026
Appliance Lead Technician
Appliance Repair Specialists
05.2014 - 06.2023
High School Diploma -
Upland High School
Some College (No Degree) - GED And Automotive
Chaffey College