Results-driven retail professional with expertise in analytics, merchandising, and talent development. Proven track record in enhancing customer experience and driving store sales through effective practices within my skillset.
Overview
8
8
years of professional experience
Work History
Department Manager
H&M
Orlando, Florida
06.2026 - Current
Established and analyzed sales and budget goals to optimize performance outcomes.
Monitored fashion trends, styles, competitor products, and relevant influencers for strategic insights on product sell-through.
Managed recruitment, onboarding, and performance management for in-store team development.
Collaborated with visual merchandising team to enhance store presentation and customer experience.
Assistant Manager
Old Navy
Slidell, Louisiana
08.2025 - 06.2026
Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
Recruit, hire and develop highly productive Brand Associates.
Own assigned area of responsibility (Customer Service).
Implement action plans to maximize efficiencies and productivity.
Perform Service Leader duties.
Ensure consistent execution of standard operating procedures.
Ensure all compliance standards are met.
Store Manager
Aeropostale
Baton Rouge, Louisiana
01.2024 - 08.2025
Analyzed KPIs and business trends, enhancing productivity.
Prioritized customer experience models to strengthen brand loyalty.
Recruited, onboarded, and developed talent aligned with business needs.
Appointed DORs within leadership team to oversee specific operational areas.
Scheduled staff according to strict payroll guidelines and forecasts.
Collaborated with leadership team to establish effective workplace and selling culture.
General Manager
Forever 21
Baton Rouge, Louisiana
02.2023 - 01.2024
Oversaw daily operations to ensure efficient store functioning.
Managed inventory levels and coordinated stock replenishment processes.
Implemented visual merchandising standards to align with brand guidelines.
Analyzed sales data to identify trends and improve product placement.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Visual Manager
American Eagle Outfitters, Inc
Baton Rouge, Louisiana
09.2021 - 02.2023
Trained and mentored team members on visual standards and brand guidelines.
Led visual merchandising initiatives to enhance store presentation and customer experience.
Implemented inventory management techniques for effective product placement and visibility.
Ensured compliance with health and safety regulations when creating displays.
Created training opportunities to address visual merchandising skills gaps in district.
Visited competitors' stores regularly to gain insights into their current visual strategies and offerings.
Analyzed customer feedback data from surveys to determine changes needed in visual presentation.
Sales Lead Keyholder
LOFT
Slidell, Louisiana
10.2020 - 09.2021
Assisted customers with inquiries, providing exceptional service and support.
Executed visual merchandising strategies to maintain appealing store displays.
Collaborated with management to implement promotional campaigns effectively.
Resolved customer complaints in a timely manner to maintain positive relationships with clients.
Sales Associate
Bath&Body Works
Slidell, Louisiana
11.2018 - 10.2020
Assisted customers in selecting products and providing personalized recommendations.
Maintained store presentation by organizing merchandise and ensuring cleanliness.