Jesus Valentin
Philadelphia,PA
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Department Manager
Weis Markets
Huntingdon Valley, PA
05.2012 - Current
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Ensured compliance with company policies and relevant regulations.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Monitored daily sales figures to track trends in customer buying behavior.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Ensured compliance with all safety regulations in the workplace.
Food Service Leader
ShopRite
Warminster, PA
05.2010 - 03.2012
- Organized special events such as banquets or catering services.
- Addressed any issues or concerns raised by customers or staff members.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Resolved customer complaints promptly and professionally.
- Maintained cleanliness of kitchen equipment, utensils and work areas.
- Planned work schedules to ensure adequate staffing levels during peak hours.
- Provided training for new staff members on proper food preparation techniques.
Education
Property Maintenance - Carpentry, Plumbing, Electricity
Orleans Technical Institute
2770 Red Lion Road05-2008
GED -
Community College of Philadelphia
Philadelphia, PA02-2007
Skills
- Customer service
- Regulatory compliance
- Employee training
- Inventory management
- Sales analysis
- Sales expertise
- Negotiation
- Professionalism
- Attention to detail
- Time management abilities
- Task delegation
- Supervisor
- Employee scheduling
Accomplishments
- ,I received department manager of the year in 2018 and selected for a grand opening of a brand new store in 2022. exceeded all expectations 2017. I achieved recognition for my leadership role and training abilities for the last 7 years to help other stores in training and compliance , and sales, and costumer service.
Timeline
Department Manager
Weis Markets
05.2012 - Current
Food Service Leader
ShopRite
05.2010 - 03.2012
Property Maintenance - Carpentry, Plumbing, Electricity
Orleans Technical Institute
GED -
Community College of Philadelphia