Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Tyleshia Sturgis

Rehoboth Beach,DE

Summary

Dynamic professional with a proven track record at Kate Spade & Company, excelling in sales presentations and customer relations. Adept at streamlining processes and enhancing team collaboration, I leverage strong problem-solving skills to drive results and foster positive client experiences. Committed to delivering exceptional service and achieving sales goals.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Sales Manager's Assistant

Kate Spade & Company
  • Assisted in coordinating sales presentations and meetings for key stakeholders.
  • Streamlined inventory management processes to improve accuracy and efficiency.
  • Collaborated with marketing team to support promotional campaigns and product launches.
  • Maintained up-to-date knowledge of product lines and industry trends for sales support.
  • Developed training materials for new team members, enhancing onboarding experience.
  • Managed customer inquiries, ensuring prompt responses and positive client relationships.

Server

Big Fish Restaurant Group
Rehoboth Beach, DE
2017 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Processed customer orders accurately using POS system for efficient transactions.
  • Handled customer inquiries and resolved complaints to enhance satisfaction levels.
  • Assisted in training new servers on restaurant policies and service techniques.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Certified Nursing Assistant

Harbor Healthcare System
Lewes, DE
2019 - 2023
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization in patient care areas, adhering to health standards.
  • Supported rehabilitation efforts by encouraging patient mobility and participation in exercises.
  • Documented patient information accurately in electronic health records system.
  • Collaborated with healthcare team to develop personalized care plans for patients.
  • Educated patients and families on health management and wellness strategies effectively.
  • Trained new staff on best practices in patient care and safety protocols consistently.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Built rapport with patients and families, providing emotional support during difficult times.

Sales Associate

Kate Spade & Company
Rehoboth Beach, DE
2013 - 2015

* Greeting guests

* Promoting sales and discounts

* Upselling

* Inventory

* Representing brand statements

* Building influential and sustainable client relationships

  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Maintained knowledge of current promotions and sales to inform customer decisions.

Education

High School Diploma - Fine Arrs

Sussex Central Senior High
Georgetown, DE
05-2002

Skills

Sales presentations

Sales strategy development

Territory management

Sales pipeline management

Teamwork

Multitasking and time management

Fast learner

Customer service

Problem-solving

Time management

Attention to detail

Problem-solving abilities

Cleaning and sanitizing

Multitasking Abilities

Reliability

Excellent communication

Critical thinking

Telephone and email etiquette

Team collaboration

Customer and client relations

Verbal and written communication

Document and file management

Data entry

Task prioritization

Client relations

Analytical thinking

Conflict resolution

Scheduling and calendar management

Professionalism

Adaptability

Records management

Certification

CNA

Dental Assistant

Timeline

Sales Manager's Assistant

Kate Spade & Company

Server

Big Fish Restaurant Group
2017 - Current

Certified Nursing Assistant

Harbor Healthcare System
2019 - 2023

Sales Associate

Kate Spade & Company
2013 - 2015

High School Diploma - Fine Arrs

Sussex Central Senior High
Tyleshia Sturgis