TYLETTE HART
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Customer Contact Representative
Internal Revenue Service, IRS GS 0962-7
Baltimore, Maryland
10.2022 - Current
EMERGENCY SERVICE REPRESENTATIVE
UNIVERSITY OF MD MEDICAL CENTER, AED 50K yr
Baltimore, MD
03.2015 - Current
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Managed unit call reception and routed calls to correct department.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Drafted and distributed memos and emails for entire unit.
- Provided patient information to facilitate timely admissions and discharges.
- Transcribed doctors' orders, including medication and lab test requests.
- Monitored unit supply levels and notified management of ordering needs.
- Executed clerical tasks and assisted with all unit duties as directed.
- Developed improve training procedures to aid in team member development.
BILLING REPRESENTATIVE III
BALTIMORE GAS AND ELECTRIC COMPANY 48K yr
BALTIMORE, MD
09.2009 - 04.2014
- Answered and processed over 100 calls per day, pertaining to customer inquires/complaints regarding Gas/Electric Emergencies, Payment collection, Energy Assistance Grants, Start/Stop Service Orders, General Business Billing, Electric Deregulation Laws and Delivery of Service. Possessed a strong knowledge of company operations Special programs, the Customer Collection Board System (CCB) and related satellite systems to assist in the resolution of in-bound customer inquiries.
- Collected and posted Customer payments via Western Union Payment System or faxed vouchers from Government or Non-Profited Organizations to cover customers bill.
- Complied with the requirements of being essential personnel status weekend, holiday evening work, emergency call-in, rotation shift schedules, traveling between different sites, and mandatory overtime due to operation conditions during storms and other critical times.
- Performed many other job-related duties as assigned.
ADMINISTRATIVE ASSISTANT
DEPARTMENT OF OTOLARYNGOLOGY-UNIVERSITY OF MD 33K
BALTIMORE, MD
11.2005 - 07.2009
- Composed correspondence, memos, reports as instructed. Transcribed information from handwritten material or Dictaphone. Typed, formats and proofread a variety of materials, including emails, medical records, and various other documents.
- Attended and participated in In-service training and various education programs for professional growth and developmental up keep on changes in the field.
- Gave assignments and instructions to individuals and/or groups of employees engaged in clinical scheduling within the department. Ordered or otherwise assured the maintenance of office equipment and supplies.
- Maintained and prepared executieve files and patient charts security of confidential information e.g., patient medical records, hosptal financial information , and legal information.
- Provided research and administravtive support to special projects, prepared data and follow- up projects.
- Corrdinated and tracked work flow, schedules, projects, committee decisions through the services are provided in a timely fashion as appropriate.
- Corrdinated the Doctors schedle. Arranged meetings and appoitmnts. Planned itinerary, made travel arrangements for Doctors, ordered tickets, made and confirmed lodging and airline reservations.
- Responded to telephone and in-peron inquiries screed calls, retrieved messages and provided information promptly, courteously and accurately. Used judgment and determined the urgency/sgnificance of the situation, suggested appropriate referrals and/or informed the Dortors when the situation warrented his/her attention.
- Acted as an intermediary for the Doctors, maintaing frequent contacts with the public and private professionals and various officials.
- Scheduled patient appointments prepared and maintained patient charts for new and established patients.
- Provided other Adminstrative/Secraterial support to Physicians and Managment staff as requested.
Education
Some College (No Degree) - Nursing
Baltimore City Community College
Baltimore, MDCERTIFICATE - COMPUTER OFFICE SPECIALIST
PTC CAREER INSTITUTE
BALTIMORE, MDSkills
- Multitasking
- Document management
- Data analysis
- Claims processing
- Interdepartmental collaboration
- Escalation management
- Record keeping
- Communication skills
- Attention to detail
- Problem solving
- Training development
- Customer relationship management
- Compliance awareness
- Follow-up skills
- Insurance terminology
- Organization
- Time management abilities
Timeline
Customer Contact Representative
Internal Revenue Service, IRS GS 0962-7
10.2022 - Current
EMERGENCY SERVICE REPRESENTATIVE
UNIVERSITY OF MD MEDICAL CENTER, AED 50K yr
03.2015 - Current
BILLING REPRESENTATIVE III
BALTIMORE GAS AND ELECTRIC COMPANY 48K yr
09.2009 - 04.2014
ADMINISTRATIVE ASSISTANT
DEPARTMENT OF OTOLARYNGOLOGY-UNIVERSITY OF MD 33K
11.2005 - 07.2009
Some College (No Degree) - Nursing
Baltimore City Community College
CERTIFICATE - COMPUTER OFFICE SPECIALIST
PTC CAREER INSTITUTE