Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tylie Hoopes

Lyman,WY

Summary

Proven Corporate Care Representative at Union Wireless, adept in complaint handling and customer service, significantly improved client satisfaction. Excelled in multitasking and organization, fostering team collaboration at Taco Time and Uinta Senior Citizens. Skilled in Microsoft Office and relationship building, consistently delivering beyond expectations.

Overview

7
7
years of professional experience

Work History

Corporate Care Representative

Union Wireless
10.2021 - Current

• Manage all Corporate Business accounts

• Collect payments

• Program devices

• Troubleshoot devices

• Sell out devices to customers as needed

• Work closely with customer to resolve issues

Custodian/Transportation

Uinta Senior Citizens
02.2018 - 10.2021
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.

Manager In Charge

Taco Time
06.2017 - 06.2018

• Balanced Tills at the end of shift

• Worked closely with fellow employees to maintain a clean environment

• Cooked and packaged meals

• Delivered meals to customers homes

Education

None - Business Administration And Management

Western Wyoming Community College
Rock Springs, WY

Mountain View High School
Mountain View, WY
05.2015

Skills

  • Email communication
  • Microsoft office
  • Call center experience
  • Complaint handling
  • Follow-up skills
  • Escalation management
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Customer follow-up
  • Verbal and written communication
  • Money handling
  • Relationship building
  • Phone and email etiquette
  • Data entry
  • Payment processing
  • Information collection
  • Teamwork
  • Attention to detail
  • Reliability

Timeline

Corporate Care Representative

Union Wireless
10.2021 - Current

Custodian/Transportation

Uinta Senior Citizens
02.2018 - 10.2021

Manager In Charge

Taco Time
06.2017 - 06.2018

None - Business Administration And Management

Western Wyoming Community College

Mountain View High School
Tylie Hoopes