Asusena Ledesma Morales

I started as a Customer Support Advocate with Taylor Morrison in Corporate in May of 2022.

Assisted with inbound and outbound calls from homeowners, customers, and trades partners nationwide through our call center, responding to inquiries via email and directing customers to appropriate teams or gathering information for escalated calls to facilitate resolution.

Directed customer inquiries to correct resources within the organization to ensure timely and effective support.

Assisted with in-house survey program as a Customer Specialist, making 80-100 outbound calls daily to remind homeowners about Closing Survey, 30 Day Post Close Survey, and 11-month survey while managing survey inquiries in Qualtrics, including name change requests and survey resends.

My title recently changed to Customer Care Specialist where I am still doing the same role S Customer Specialist, but I am learning parts of our new remote warranty team to assist with the new team/role.

• Provided customer service by taking orders from customers and answering questions about menu items.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Maintained cleanliness and organization of food service areas.
• Followed health and safety regulations during food handling processes.
• Monitored food quality and freshness for customer satisfaction.
• Assisted in food preparation and assembly for customer orders.
• Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
• Checked temperatures of cooked foods using thermometers to ensure safe consumption.
• Collaborated with team members to ensure efficient service flow.
• Trained new employees on food service procedures and standards.
• Operated cash register to process cash, check, and credit card transactions.

• Followed food safety regulations pertaining to sanitation, food handling and storage.
• Performed opening and closing duties such as setting up workstations with necessary supplies.
• Assisted in the preparation of food items according to recipes and instructions.
• Monitored inventory to keep adequate stock of food items and supplies.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Handled customer inquiries and resolved issues promptly and professionally.
• Collaborated with team members to enhance overall customer experience.
• Processed transactions accurately and efficiently at the cash register.
• Maintained organized sales floor through effective merchandising and inventory management.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Created price tags and merchandise signs for new items.
• Processed returned merchandise according to company policies.