Tylinn Glaze

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• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Delivered friendly service and offered expert support in every interaction.
• Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
• Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
• Assisted with applications and collected required paperwork to help individuals register for supportive services.

• Monitored trends in community needs to ensure the timely delivery of appropriate services.
• Enhanced communication between residents and service providers by facilitating meetings and forums.
• Increased awareness of community resources through organizing workshops, trainings, and seminars.
• Conducted recruiting activities in community to increase program reach.
• Fostered relationships among diverse groups within the community by organizing collaborative events promoting unity.
• Raised funds for critical initiatives through grant writing, sponsorships, and fundraising events.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.

• Calling potential candidates on a job interview and offer. Entering data into systems. Interviewing candidates to find the perfect fit for the job. Going over scheduling and pay along with job description to ensure job applied for is the fit for candidates.
• Supported company growth by effectively filling high-priority positions within tight deadlines.
• Implemented an effective onboarding program, improving new hire retention rates.

• Working with multiple planning systems. Retrieving documents for zoning approvals. Making phone calls to clients for conformation. Typing and replaying to emails correspondents. Entering data for clients.
• Delivered high-quality results under tight deadlines by effectively prioritizing tasks and delegating responsibilities as needed.

• Billing and processing payments. Providing payment assistance to customers. Probing by using hard and soft skills to determine service that's needed to be provided to assist customer. Resolving issues regarding billing and payment.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Handled customers complaints and concerns promptly by defusing issues and resolving the situation. Processed payments such as credit cards, bill payments and check cashing. Redeemed lost transactions and sending and receiving money for customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Maintained a calm and patient student interactions to support individual growth and development. Arranged classroom to facilitate optimal education for student groups. Organized activities to promote physical, mental and social development. Taught fundamental skills.