Tylisha Mickens
West Babylon,NY
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Caring [HHA/PCA] dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Overview
21
21
years of professional experience
Work History
Customer Service Manager/Account Manager
Life Logistics
08.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Logistics Coordinator
Dynamic Dynasty Moving Co.
02.2019 - Current
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
HHA/PCA
Caring People Home Health Care Agency
03.2017 - 05.2019
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
HHA/PCA
Recco Home Care
02.2009 - 05.2018
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
HHA/PCA
Personal-Touch
04.2003 - 02.2009
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
Medical Assistant Certification -
Hunter Business School
Levittown, NY06.2005
High School Diploma -
Bay Shore Senior High School
Bay Shore, NY06.1998
Skills
- Audit Support
- Schedule Coordination
- Call Center Operations
- One Call Resolution
- Regulatory Compliance
- Account Management
- Technical Support
- Service Delivery Optimization
- Client Documentation
- Care Plan Assessment
- Meal Preparation
- Progress Documentation
Timeline
Customer Service Manager/Account Manager
Life Logistics
08.2019 - Current
Logistics Coordinator
Dynamic Dynasty Moving Co.
02.2019 - Current
HHA/PCA
Caring People Home Health Care Agency
03.2017 - 05.2019
HHA/PCA
Recco Home Care
02.2009 - 05.2018
HHA/PCA
Personal-Touch
04.2003 - 02.2009
Medical Assistant Certification -
Hunter Business School
High School Diploma -
Bay Shore Senior High School
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