Christopher Maag

• Managed customer inquiries and resolved service issues with clear, professional communication.
• Tracked service requests, ensuring timely follow-up and consistent issue resolution.
• Reviewed customer concerns and implemented process improvements to reduce repeat complaints.
• Coordinated order status updates between customers and production teams to maintain accuracy.
• Monitored scheduling and workload priorities to support efficient production flow.
• Maintained accurate records of customer interactions, requests, and resolution outcomes.
• Collaborated with internal departments to address quality concerns and deliver reliable service.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Researched and corrected customer concerns to promote company loyalty.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Kept accurate records to document customer service actions and discussions.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Created and reviewed invoices to confirm accuracy.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.

• Resolved customer inquiries through phone, email, and chat with accurate, timely support
• Coordinated issue escalation with internal teams to drive faster case resolution
• Documented service requests and case updates in CRM systems for consistent follow-up
• Maintained product and order information to support clear customer communication
• Tracked recurring concerns and shared feedback to improve support workflows
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Conducted regular training sessions for new team members, promoting best practices in customer support operations.
• Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.

• Directed warehouse operations, aligning receiving, stocking, and shipping workflows with inventory priorities.
• Implemented inventory controls to maintain stock accuracy across fast-moving equipment and replacement components.
• Supervised order fulfillment, ensuring accurate picking, packing, and dispatch of HVAC and refrigeration parts.
• Trained warehouse staff on safety procedures, material handling, and equipment operation.
• Coordinated carrier scheduling and dock activity to support timely inbound and outbound freight movement.
• Monitored cycle counts and reconciled discrepancies to improve inventory reliability.
• Resolved shipping and receiving issues by reviewing documentation, correcting errors, and maintaining workflow continuity.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Streamlined operations for faster order processing by updating warehouse layout and organization.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Reduced product damage with improved packaging methods and training staff on proper handling techniques.
• Communicated regularly with cross-functional teams to improve coordination between departments.
• Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.

Graduated with skills of business management and high honors