Tylor Schurkamp
Hopkins,MI
Summary
Organized, detail-oriented, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
KPEP
Kalamazoo, MI
08.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Attended court hearings as a representative of the organization when needed.
- Counseled clients on available resources within the community that could help meet their needs.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
Therapist
KPEP
Kalamazoo, MI
04.2024 - Current
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Conducted thorough assessments to accurately diagnose mental health conditions and develop appropriate treatment strategies.
- Facilitated group therapy sessions, promoting a supportive environment for shared learning and growth.
Adult Admissions Representative
Davenport University
Grand Rapids, MI
10.2022 - 03.2024
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students..
Care Team Coordinator
Anchor In Home Care
Holland, MI
12.2021 - 09.2022
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Personal Trainer/ Nutrition Coach
Endurance Fitness
Kentwood, MI
08.2019 - 03.2020
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
- Provided in-depth information on nutritional care to maximize health.
In-Home Caregiver
Careology
Grand Rapids, MI
08.2018 - 02.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked nourishing meals for patients to promote better nutrition.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Office Manager
Michigan Pipe And Valve
Kalamazoo, MI
01.2012 - 08.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reported to senior management on organizational performance and progress toward goals.
Education
Bachelor of Arts - Health Services Administration
Davenport University
Grand Rapids, MI12.2021
Master Of Mental Health Counseling - Mental Health Counseling
Davenport University
Grand Rapids, MISkills
- Patient Outreach
- Complex Problem-Solving
- Training Programs
- Customer Accounts Management
- Microsoft Office
- Personal Interviews
- Patient Admission
- Sales
- HIPAA Guidelines
- Time Management
- Customer Relationship Management
- Analytical Problem Solver
- Case Management
- Performance Tracking
- Needs Assessment
- Discharge Planning
- Client Advocacy
- Conflict Resolution
- Resource Management
- Annual Case Reviews
- Interdisciplinary Collaboration
- Emotional awareness
- Patient Needs Assessment
- Documentation And Reporting
- Email and Telephone Etiquette
- Case Needs Assessment
- Case Documentation
Certification
- Certified Birthing Doula - 2023
- Certified Nutrition Coach- 2022
Timeline
Case Manager
KPEP
08.2024 - Current
Therapist
KPEP
04.2024 - Current
Adult Admissions Representative
Davenport University
10.2022 - 03.2024
Care Team Coordinator
Anchor In Home Care
12.2021 - 09.2022
Personal Trainer/ Nutrition Coach
Endurance Fitness
08.2019 - 03.2020
In-Home Caregiver
Careology
08.2018 - 02.2019
Office Manager
Michigan Pipe And Valve
01.2012 - 08.2015
Bachelor of Arts - Health Services Administration
Davenport University
Master Of Mental Health Counseling - Mental Health Counseling
Davenport University