Open To Work
Karisa Payor
Shelter House
Arlington,USA
1
Certification
24
years of professional experience
Dedicated case manager with extensive experience in client assessments and personalized care plans. Expertise in communication and coordination enhances client service management. Proven skills in fostering positive relationships and achieving improvements in client well-being. Collaborative team player adept at resource coordination and crisis intervention, committed to delivering positive outcomes.
Work History
Case Manager
1 Year 8 Months- Assist high risk unhoused individuals in finding appropriate housing.
- Coordinated access to housing resources and support services for clients whom are currently unhoused.
- While maintaining a housing first approach assist individuals and families obtain key social services.
- Develop and implement individualized service plans for diverse client needs.
- Identified socioeconomic barriers restricting access to appropriate housing for clients.
- Conduct comprehensive assessments to determine eligibility for programs and services.
- Monitored client progress, providing ongoing support and interventions.
- Collaborated with agencies to develop risk mitigation plans, reducing risk of readmission to homelessness.
- Advocated for client rights in interactions with external agencies, ensuring equitable treatment and access to services.
- Provide crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Clinical Case Manager
1 Year 7 Months- Using an empathetic, trauma informed, multicultural approach assured that patients meet care criteria from admission through discharge.
- Coordinated comprehensive care plans to address individual client needs and promote recovery.
- Maintained clinical knowledge throughout patient stay by reviewing documentation, participating in staffing, attending care conferences, and collaborating with treatment team members to ensure comprehensive patient care.
- Evaluated appropriateness of continued stay or care with multidisciplinary team, third-party case managers, and physicians to optimize patient treatment and resource utilization.
- Collaborated with multidisciplinary teams to ensure continuity of care and effective treatment strategies.
- Conducted risk assessments to identify challenges and facilitate timely interventions, enhancing patient safety and care outcomes.
- Led case review meetings, fostering communication among team members for improved service delivery.
- Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
- Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the healthcare system.
- Utilized evidence-based practices to inform decision-making processes and optimize case management outcomes for diverse patient populations.
- Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
- Performed concurrent review with network providers; monitored medical record documentation using knowledge of established guidelines to promote compliance and further ensure quality for retrospective review by external review entities.
- Collaborated with insurance providers to secure coverage for necessary medical services, reducing financial burdens for patients and their families.
- Coordinated patient discharge planning and follow-up care.
Therapist
3 Months- Used CBT, DBT techniques to help individuals reach their mental health goals.
- Developed tailored treatment plans based on client assessments and therapeutic goals.
- Employed holistic, culturally sensitive approach to conduct one-on-one counseling sessions, enhancing client engagement.
- Implemented evidence-based therapeutic techniques to enhance coping strategies for clients.
- Provided crisis intervention services, ensuring immediate support during critical situations.
- Collaborated with psychiatrists and mental health providers to implement a comprehensive approach to mental health care.
- Established strong rapport with clients, promoting trust and open communication to facilitate effective therapy.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
Mental Health Technician
7 Months- Collaborated with psychiatric team to evaluate and determine treatment plans for individuals in crisis following initial assessment.
- Assisted individuals in crisis on 24/7 crisis line by providing support and conducting risk assessments.
- Following Pennsylvania and Federal guidelines assessed individuals who present to hospital emergency rooms in crisis by gathering information from the individual, hospital staff and acceptable family members.
- Help individuals file Pennsylvania state 302 petitions when they feel someone, they are associated with may be in mental health crisis and helped determine if the individual needs additional psychiatric evaluation.
- Protected rights of individuals involuntarily hospitalized on mental health 302 by assisting with understanding of rights under Pennsylvania law.
- Contacted psychiatric facilities and facilitated placement of individuals who need inpatient psychiatric evaluation on a voluntary and involuntary basis by providing documentation, speaking with admissions advisors, and obtaining insurance precertifications.
- Using HIPAA guidelines informed individuals supports upon outcome.
- Documented individual cases thoroughly while protecting individuals’ privacy.
Facilitated Enroller
2 Years 2 Months- Assisted clients in understanding and completing application documents, gathered required documentation, and submitted applications to Department of Social Services.
- Provided Medicaid application support assistance to elderly and disabled client populations.
- Followed up with clients on required documents from Department of Social Services, ensuring understanding of application notifications.
- Followed all HIPAA, state and local requirements protecting clients' private health information while handling sensitive documentation.
- Conducted community outreach to identify and engage critical client populations needing assistance.
- Traveled to client locations to overcome barriers that may prevent consumers from applying for needed services. Used multiple databases to document client interactions and feedback while working independently.
Typist Clerk
6 Months- Typed and formatted documents efficiently for internal and external communications.
- Transcribed third party insurance documents into readable formats, facilitating processing by providers.
- Used Microsoft processing software to compile medical reports from medical provider information.
- Reviewed and organized information into user-friendly formats, enhancing accessibility for team members.
- Maintained accurate records and databases, ensuring data integrity and accessibility.
- Conducted quality checks on all typed materials, ensuring compliance with company standards.
- Followed HIPAA and privacy practices so that clients' personal health information is maintained.
Customer Service Representative/ Mentor
1 Year 2 Months- Provided excellent customer service for inbound calls in regards to Health and Human Services programs and benefits.
- Assisted clients in selecting benefit plans that best suited their needs, and provided clients with information about missing documents and processing time frames.
- Handled multiple calls in fast-paced environment while adapting to policy and procedure changes with minimal notice.
- Mentored new customer service representatives, enhancing onboarding experience and accelerating learning curve.
- Utilized multiple computer programs to research client concerns and guide them effectively; assisted in training new employees and supervised trainees during on-the-job training.
- Implemented best practices for customer interactions, resulting in increased satisfaction and retention rates.
- Coordinated with management to address escalated issues, ensuring swift resolution and maintaining positive customer relations.
- Provided positive incentives to new agents, enhancing retention, performance, and job satisfaction.
- Developed training materials and resources to improve service delivery and efficiency across teams.
Front Desk Receptionist
7 Months- Checked in guests, performed cash audits, resolved customer complaints, assisted with travel plans, and organized company events to enhance guest experience.
- Managed guest check-in and check-out processes, ensuring smooth operations and positive first impressions.
- Assisted guests with inquiries, providing information on hotel amenities and local attractions for enhanced experience.
- Coordinated room bookings and reservations using property management software to optimize occupancy rates.
Mental Health Technician
5 Months- Assist patients in reaching mental health goals, and daily mental health needs. Assist the RN in admitting new patients and conducting safety searches. Conduct patient rounds and ensure patient safety and security. Document patients' physical and mental welfare to provide accountability on shifts.
Teacher's assistant
4 Years 4 Months- Preschool Teacher's Assistant in a Preschool 3 classroom. Assist in making lesson plans, help students complete assignments, assist in performing assessments and supervise students upon teacher's absence. Prior to assisting in the Preschool 3 classroom I assisted in a kindergarten classroom where I performed the same duties. I also substituted across numerous grade levels.
Head Cashier
3 Years 2 Months- Perform till audits, manage five front end associates, handle customer complaints, Answered phones, help upper level management perform their daily duties.
Education
Master of Science - Psychology
Bachelor of Arts - General Studies
- Bachelor's degree
Skills
Case management
Client management
Intake
Crisis intervention hotlines
Crisis management
Discharge planning
Transitional care coordination
Homeless outreach
Community outreach coordination
Client assistance
Social services expertise
Social service program development
Mental health facility experience
Outpatient clinic experience
Case worker experience
Care plans
Crisis counseling
Substance use support
Individual therapy
Group therapy
Motivational interviewing
Cognitive behavioral therapy
Brief therapy
Youth advocacy
Working with families
Family coordination
Elderly support
Domestic violence support
Child services
Couples counseling
Couples support
Hospital experience
Home health
Medical terminology
Disease management patient education
Community resources
Data collection
Social service quality assurance
Program performance evaluation
Training clients
Interviewing
Team collaboration
Communication skills
Interpersonal communication
Conflict management
Customer service
Crisis intervention hotlines
Administrative support
EMR/EHR
Microsoft Word
Computer operation
Writing skills
Attention to detail
Time management
Analysis skills
Problem-solving
First aid
CPR
Staff supervision
Older adults
English
CSR
Social services program coordinator experience
Working with people with disabilities
Telephone support
Staff supervision
Domestic violence support
Writing skills
Family coordination
Mental Health
Problem-solving
Time management
Case documentation
Certification
- BLS Certification/ First Aide March 2026 to March 2028
- Handle with Care March 2024 to March 2026
- Driver's License
- First Aid Certification
- CPR Certification
Languages
English
Timeline
Case Manager
Shelter House
11.2024 - CurrentRead More
Clinical Case Manager
Acadia/Geisinger Behavioral Health Northeast
03.2024 - 10.2025Read More
Therapist
Northeast Counseling Services
12.2023 - 03.2024Read More
Mental Health Technician
Scranton Counseling Center
05.2023 - 12.2023Read More
Facilitated Enroller
Maximizing Independent Living Choices
03.2021 - 05.2023Read More
Typist Clerk
IMEC
09.2020 - 03.2021Read More
Customer Service Representative/ Mentor
MAXIMUS
03.2019 - 05.2020Read More
Front Desk Receptionist
Comfort Inn by Choice Hotels
08.2018 - 03.2019Read More
Mental Health Technician
Laurel Ridge Treatment Center
03.2018 - 08.2018Read More
Teacher's assistant
Augustinian Academy Carthage
08.2012 - 12.2016Read More
Head Cashier
Lowe's Home Improvement Inc
03.2002 - 05.2005Read More
Northcentral University
Master of Science from Psychology
Read More
Southern New Hampshire University
Bachelor of Arts from General Studies
Read More
Additional Information
- Authorized to work in the US for any employer
- References:
- Katie Badura (716) 397-3406
- Michaella Reilly Intake Coordinator 484-542-9630
- Christine Charette Front Desk Supervisor 210-386-1751
Training
CPR/FIRST AID valid through March 2026.