Summary
Overview
Work History
Education
Skills
Timeline
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Tymeria Jones

Jackson,MS

Summary

Dynamic and compassionate professional with extensive experience at Milwaukee Tool and Broadpath. Proven ability in problem resolution and active listening, enhancing customer satisfaction and team productivity. Skilled in data entry and patient care, consistently achieving high-quality standards and fostering positive relationships. Committed to maintaining safety and efficiency in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Student Nurse Assistant

Always Home Health Care
01.2025 - Current
  • Ensured proper infection control measures were followed while assisting with personal hygiene tasks for patients.
  • Increased patient satisfaction by actively listening to concerns and addressing them promptly.
  • Contributed to efficient healthcare delivery by accurately documenting patient information in electronic medical records.
  • Facilitated communication between patients, families, and healthcare providers for better understanding of treatment plans.

Production Worker

Milwaukee Tool
04.2023 - 2024
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.

Customer Service Representative

Broadpath
06.2021 - 01.2023
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Customer Service Representative

Entergy
06.2019 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

CNA

Ms State Hospital
05.2018 - 10.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Education

High School Diploma -

Jim Hill High School
Jackson

Graduate Certificate -

Essential Healthcare

Skills

  • Active listening
  • Critical thinking
  • Customer service
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Patient care
  • Time management
  • Compassion and empathy
  • HIPAA compliance
  • Feeding assistance

Timeline

Student Nurse Assistant

Always Home Health Care
01.2025 - Current

Production Worker

Milwaukee Tool
04.2023 - 2024

Customer Service Representative

Broadpath
06.2021 - 01.2023

Customer Service Representative

Entergy
06.2019 - 03.2022

CNA

Ms State Hospital
05.2018 - 10.2019

High School Diploma -

Jim Hill High School

Graduate Certificate -

Essential Healthcare

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Tymeria Jones