Tymia Bowens
Rochester,NY
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Driven Retail Manager with more than 16 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
16
16
years of professional experience
Work History
Retail Manager
Walmart
Geneseo, NY
10.2020 - 02.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed controllable P&L line items to improve margins.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exhibited excellent people skills during interaction with employees and customers.
- Recruited, hired and trained 10% of associates to develop productive team with excellent product knowledge
Retail Manager
Walmart
Brockport, NY
09.2010 - 10.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Reviewed reports of cash and operations to effectively control store inventory.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Trained and developed new employees for ease of transition into team.
- Handled inventories, cash and payroll procedures and managed controllable P&L line items.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed controllable P&L line items to improve margins.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Submitted reports to senior management to aid in business decision-making and planning.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Organized meetings for up to 50 staff members to discuss upcoming promotions, key strategies and tasks
Education
GED -
Onondaga-Cortland-Madison BOCES
Liverpool, NY12.2013
Skills
- Sales Tracking
- Budget Control
- Policy Development and Enforcement
- Records Organization and Management
- Decision Making
- Goal Setting
- Training Management
- Human Resources Oversight
- Customer Service Management
- Team Leadership
- Verbal and Written Communication
- Employee Motivation
- Recruitment and Hiring
- Staff Scheduling
- Multitasking and Prioritization
Timeline
Retail Manager
Walmart
10.2020 - 02.2022
Retail Manager
Walmart
09.2010 - 10.2020
GED -
Onondaga-Cortland-Madison BOCES