Tymia Graham
Kathleen,GA
Summary
Experienced healthcare professional with four years of expertise in delivering high-quality patient care and supporting healthcare operations. Skilled in assisting with medical procedures, monitoring vital signs, and maintaining accurate patient records. Proficient in administrative tasks such as scheduling, data entry, and patient record management. Excels in customer service, effectively handling patient inquiries and ensuring efficient communication. Adept at fostering a supportive and empathetic environment for patients, while collaborating seamlessly within multidisciplinary healthcare teams. Eager to leverage clinical expertise, clerical proficiency, and compassionate care to enhance patient experiences in remote and on-site healthcare and customer service settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative (Full-time 40 hr/wk)
Continuum/CVS CAREMARK
Remote
06.2024 - Current
- Provide exceptional customer service by assisting patients in understanding their healthcare benefits, including prescription coverage, eligibility, and cost-sharing
- Facilitate timely prescription refills by processing requests accurately and collaborating with pharmacies and providers to ensure patient satisfaction
- Accurately document all interactions and transactions in the CRM system to maintain compliance with company standards and ensure seamless follow-up
- Educated patients on the prior authorization process and assisted with insurance approvals to prevent delays in medication access
- Maintain a high level of data accuracy by verifying patient information and insurance details before processing claims or orders
- Contribute to team performance by consistently meeting or exceeding key metrics, including call quality, first-call resolution, and customer satisfaction scores
Nursing Assistant (PRN)
Atrium Health
Macon, GA
01.2024 - Current
- Provide compassionate care to an average of 15 patients daily, assisting with activities of daily living, monitoring vital signs, and ensuring patient comfort and safety
- Act as a patient advocate, effectively communicating patient needs and concerns to healthcare providers, resulting in improved patient outcomes and satisfaction
- Demonstrate proficiency in operating and troubleshooting medical equipment, ensuring accurate and timely patient care delivery
- Engage in continuous education and training to stay updated on best practices in patient care and maintain certifications
- Utilize advanced proficiency in Epic electronic health record system to accurately document patient information, streamline workflows, and ensure continuity of care across multidisciplinary teams, resulting in improved efficiency and patient outcomes
- Participate in interdisciplinary team meetings to discuss patient progress and contribute valuable insights for care planning and coordination
PCT/Unit Secretary (Full-time 36+hr/wk)
Davita
Atlanta, GA
01.2020 - 06.2022
- Assisted with hemodialysis and peritoneal dialysis procedures, including equipment setup and maintenance, while monitoring patients' vital signs and ensuring their comfort and safety throughout the treatment
- Managed patient scheduling by coordinating dialysis appointments, updating patient calendars, and communicating any changes to ensure seamless clinic operations and optimal patient flow
- Maintained accurate and up-to-date patient records by performing data entry, filing, and processing patient information, ensuring compliance with HIPAA regulations and confidentiality standards
- Acted as the primary contact for patient inquiries, addressing questions and concerns with professionalism and empathy, and providing essential information to patients and their families
- Collaborated with multidisciplinary healthcare teams, facilitating effective communication and coordination to deliver comprehensive patient care and support individualized treatment plans
Education
Associate of Science - Nursing
Central Georgia Technical College
Warner Robins, GA05.2026
Skills
- 40-60 WPM
- Data analysis
- Claims processing proficiency
- Excellent communication
- Time management abilities
- Problem-solving aptitude
- Computer proficiency
- Proficiency in Microsoft Office Suite
- Multitasking
- Communication skills
- ICD-9 coding experience
- EMR / EHR
- Data entry
- Patient confidentiality
- Medical terminology understanding
- ADL support
- Basic nursing care
- Clinical training
Certification
- Certified Nursing Assistant, Maryland Board of Nursing, 05/01/20
- BLS AND ACLS Certified
Timeline
Patient Service Representative (Full-time 40 hr/wk)
Continuum/CVS CAREMARK
06.2024 - Current
Nursing Assistant (PRN)
Atrium Health
01.2024 - Current
PCT/Unit Secretary (Full-time 36+hr/wk)
Davita
01.2020 - 06.2022
Associate of Science - Nursing
Central Georgia Technical College