Tymiera Washington
Philadelphia,PA
Summary
Adept at data analysis and fraud prevention, I leveraged these skills at Wells Fargo to enhance fraud detection capabilities significantly. My effective communication and training abilities have fostered team growth and efficiency across roles, from phlebotomy to quality evaluation, always focusing on impactful achievements and continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Wells Fargo
07.2023 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
Phlebotomy Service Representative (Part Time)
Jefferson Health
07.2023 - Current
- Exhibited flexibility in adapting to various shifts based on staffing needs and clinic requirements.
- Performed venipuncture and capillary puncture techniques skillfully, minimizing patient discomfort.
- Demonstrated excellent attention to detail when labeling specimens, reducing the risk of errors in test results.
- Improved patient satisfaction by providing efficient and accurate blood draw services.
- Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
- Assisted in training new phlebotomists, sharing valuable knowledge and best practices for successful blood collections.
Data Analyst
TurboTax
12.2019 - 03.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Listening to calls and viewing chat interactions while grading the customer service of the specialist.
- Assist our mangers with their team members during absence or extra help during busy times.
- Managing specialist off time and call time. Making sure everyone has their breaks and training when needed.
Quality Evaluator
Apple Inc.
07.2018 - 01.2023
- Supported new product launches by performing pre-release testing and validation activities, ensuring optimal performance upon release.
- Participated in internal audits as part of a broader effort to maintain a culture of continuous improvement throughout the organization.
- Performed root cause analysis of defects and implemented corrective actions, minimizing future occurrences of similar issues.
- Conducted comprehensive training sessions for employees on quality control methods and best practices, raising company-wide awareness and adherence to standards.
- Streamlined quality evaluation procedures, resulting in increased efficiency and reduced processing time.
Benefit Representative
ADP
10.2016 - 07.2018
- Achieved a high retention rate by conducting regular benefits enrollment meetings and addressing employee concerns.
- Administered COBRA coverage for eligible terminated employees in accordance with federal regulations, avoiding potential fines or legal consequences for noncompliance.
- Maintained compliance with federal regulations through thorough audits of benefit plans and records.
- Implemented wellness initiatives that promoted healthier lifestyles among employees, resulting in reduced health care costs for the organization.
- Conducted annual open enrollment periods, ensuring all employees had access to updated benefit information and made informed decisions about their coverage.
Education
Associate of Science - Business Administration
Montgomery County Community College
Blue Bell, PA05-2019
High School Diploma -
Pottsgrove High School
Pottstown, PA06-2016
Skills
- Data analysis
- Fraud prevention
- Fraud detection
- Dispute resolution
- Effective communication
- Transaction monitoring
- Call management
- Trained in [software]
- Proficient in [software]
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Fraud Analyst
Wells Fargo
07.2023 - Current
Phlebotomy Service Representative (Part Time)
Jefferson Health
07.2023 - Current
Data Analyst
TurboTax
12.2019 - 03.2023
Quality Evaluator
Apple Inc.
07.2018 - 01.2023
Benefit Representative
ADP
10.2016 - 07.2018
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Associate of Science - Business Administration
Montgomery County Community College
High School Diploma -
Pottsgrove High School
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