Ty’Neesha Hall

• Spearheaded medical intake processing, ensuring 100% compliance with HIPAA and state healthcare regulations.
• Coordinated complex scheduling across multiple locations, aligning provider availability with urgent patient needs.
• Audited service records to resolve 50+ daily data discrepancies, ensuring accurate and compliant reporting.
• Optimized case workflows in RMIS, reducing turnaround time for high-volume electronic service requests.

• Directed front-office operations for a high-volume facility, optimizing patient flow and intake documentation.
• Coordinated provider calendars to enhance appointment density and deliver a seamless patient experience.
• Audit-proofed electronic health records (EHR) by performing weekly quality checks on patient files.
• Managed onboarding for new clinical staff, ensuring HR compliance and effective systems training.

• Provided exceptional support to customers through phone and email inquiries, ensuring satisfaction.
• Resolved complex inquiries on first contact, exceeding service-level metrics in a fast-paced environment.
• Maintained accurate records of customer interactions and transactions, updating case notes in real-time.

• Supervised daily operations to ensure efficient service and customer satisfaction.
• Supervised 15+ associates, coordinating daily schedules and operational reporting for smooth operations.
• Administered new-hire training programs, ensuring compliance with health and safety standards.

• Directed hiring and documentation for front-of-house staff, maintaining accurate and compliant personnel files.
• Mentored staff on conflict resolution, leading to a measurable increase in repeat business and loyalty.
• Managed inventory and financial reporting, achieving consistent adherence to monthly budget targets.

In Progress

• 3.26 GPA
• Final Grade: C
• Final Grade: 89.29%
• Top Ranked: 30%