Tyneisha Proctor
Riceboro,Ga
Summary
Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
GAT
Savannah , GA
05.2024 - Current
- Resolved customer complaints quickly and efficiently.
- Ensured compliance with applicable laws when dealing with customers.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Quality Assurance
Keen Transport
Savannah , GA
02.2023 - 01.2024
- worked with Heavy Machinery
- Doosan , JCB, Hitachi, Develon, Hyundai, John Deer, Luigon, Rokbak , Komatsu, Volvo, Case ,
- Working with unloading and loading truck containers
- Participated in quality assurance reviews as needed
- Checked inbound shipments for quality assurance purposes.
Operations Assistant
Balta US, Midway
, Ga
08.2017 - 01.2019
- Working with excel , grouping graphs, working with truck containers, posting TO’s.
Bagger
SNF/Chemtall
Riceboro , Ga
- Year moved up to shipping and receiving
- Forklift certified
- Moved into the
- Trained to do Quality Assurance
- SafeStart Certified
Kentucky Fried
Hinesville , Ga
- Cross-trained to do everything
- Made employee of the month in less than 4 months of being there.
Shift Supervisor
KFC
- Able to run a shift by myself no issues.
Education
High School Diploma -
Bradwell Institute
Hinesville, GASome College (No Degree) - Welding
Tulsa Welding School
Tulsa, OKSkills
- Fast Food
- Food Prep
- Time management
- Shift Management
- Microsoft Outlook
- Quality assurance experience
- Understanding of quality assurance
- Inspection and quality assurance
- Skilled in basic fitting & piping system layouts
- Utilized assorted 6010, 7018, 7024 electrodes and ER70S, 309L filler metals
- Welded plate & structural steel in accordance with AWS D11 codes and standards
- Welded mild steel pipe in accordance with ASME Section IX
- Welded 2”-5” pipe in the following positions: 2G, 5G, & 6G
- Welded larger diameter piping according to pipeline standard API 1104
- Ran overlapping beads; performed butt, fillet, socket & groove welds
- Welded plate & structural steel in the flat, vertical, horizontal & overhead positions
- Welded stainless steel & aluminum in accordance with Military Standard 1595-A
- Measured, cut, prepared & fitted segments of pipe & structural steel
- Able to interpret blueprints and welding diagrams
- Prepared & Cut Metal with Plate & Pipe Beveling Machines, Hand Torches & Grinders, Air Carbon Arc Gouging, and Plasma Arc
- GTAW-Gas Tungsten Arc Welding (TIG & HF TIG)
- SMAW-Shielded Metal Arc Welding (Stick)
- GMAW-Gas Metal Arc Welding (MIG)
- FCAW-Flux Core Arc Welding
Languages
English, February 13, 2023 - current
Certification
- TWIC CARD
Timeline
Customer Service Agent
GAT
05.2024 - Current
Quality Assurance
Keen Transport
02.2023 - 01.2024
Operations Assistant
Balta US, Midway
08.2017 - 01.2019
Bagger
SNF/Chemtall
Kentucky Fried
Shift Supervisor
KFC
High School Diploma -
Bradwell Institute
- TWIC CARD
Some College (No Degree) - Welding
Tulsa Welding School
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