Tynekhe Anderson
Jacksonville
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
7
7
years of professional experience
Work History
Unit Clerk
Ascension St. Vincent’s
02.2022 - Current
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Prepared admissions charts and scanned records.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Arranged discharges and patient transportations.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Patient Access Representative
Baptist Health
11.2017 - 01.2022
- Greeted and assisted patients with Emergency room check-in procedures.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Enhanced revenue collection by accurately identifying, obtaining, and posting co-payments and deductibles.
- Reduced errors in data entry by meticulously updating patient demographic information as needed.
- Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
High School Diploma -
Lighthouse Christian Academy
Saint Augustine, FL03.2011
Skills
- Experience with Epic EMR systems
- HIPAA compliance
- Multi-line phone system
- Medical terminology
- Unit administrative support
- Customer service
- Adaptable and flexible
- Insurance verification
- Organization and time management
- Basic life support for health care providers (BLS)
- Patient registration
- Strong empathy
Timeline
Unit Clerk
Ascension St. Vincent’s
02.2022 - Current
Patient Access Representative
Baptist Health
11.2017 - 01.2022
High School Diploma -
Lighthouse Christian Academy
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