ELIZABETH NAVARRETTE
SACRAMENTO,US
Summary
Accomplished Supervisor with over 28 years of experience in enhancing team efficiency and customer satisfaction through cross-department collaboration and process improvement. Expert in managing communications, training programs, and staff development, ensuring operational excellence and adherence to industry standards. Committed to fostering a supportive environment that drives employee growth and optimizes healthcare delivery.
Administrative professional with solid foundation in managing office functions and streamlining administrative processes. Known for fostering collaboration and achieving project goals effectively. Dependable and adaptable, with focus on problem-solving and workflow optimization.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Ambulatory Care Admin Supervisor
UCDavis Medical Center
10.1996 - 11.2022
- Led cross-department collaboration, boosting team efficiency and achieving goals.
- Managed 110 daily communications, enhancing response time and customer satisfaction.
- Implemented training programs to boost staff skills and create career growth opportunities.
- Streamlined operations through process improvements, ensuring timely task completion.
- Resolved customer inquiries swiftly, maintaining positive relations and operational efficiency.
Medical Assistant
Molina Healthcare
06.1994 - 10.1996
- Managed approximately 50 incoming calls, emails and faxes per day from patients and coworkers.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Associate of Science - Office Supervision and Management
Cosumnes River College
Elk Grove, CARegistered Medical Assistant - undefined
National Career Education
Rancho Cordova, CA06.1994
High School Diploma - undefined
Riverbank High School
Riverbank, CA06.1991
Skills
- Project Planning
- Detailed audit analysis reporting
- Operational efficiency enhancement
- Team motivation strategies
- Experience with Epic EMR systems
- Staff development
- Collaborative team management
- Customer engagement
- Experienced with Microsoft Office applications
- Insurance approval management
- Healthcare billing expertise
- Expertise in HIPAA standards
- Data organization and maintenance
- Effective leadership
- Analytical problem solving
- Compliance monitoring
- Deadline oriented
- Budget administration
- Human resources
- Operations management
- Training and coaching
Accomplishments
- Supervised team of 5-15 staff members.
Certification
- Certified Supervisor, UCDavis Health System
- Certified Medical assistant
LANGUAGES
Spanish (Highly proficient)
Timeline
Ambulatory Care Admin Supervisor
UCDavis Medical Center
10.1996 - 11.2022
Medical Assistant
Molina Healthcare
06.1994 - 10.1996
Registered Medical Assistant - undefined
National Career Education
High School Diploma - undefined
Riverbank High School
Associate of Science - Office Supervision and Management
Cosumnes River College
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