Tyneqa Edwards
Norfolk,VA
Summary
Reliable, strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Well-qualified experienced 1+ years in a call center setting started off ,but eventually became remote from home. Adapted at managing projects across time zones, time management (Calls), utilizing two screens data entry and providing reasons why this product will be a perfect for customer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
Life Protect 24/7
01.2025 - Current
- Developed and maintained strong customer relationships, enhancing client satisfaction and loyalty.
- Manage 30+ high volume call in/out bound calls
- Navigate multiple computer screens
- Managing customer accounts information
- Strong communication skills, empathy and ability to meet goals
- Customer service experience
Certified Nursing Assistant
Waterside Health and Rehabilitation
11.2024 - 01.2025
- Patient care
- Safety
- Support duties
- Focusing on activities of daily living
- Vital signs monitoring
- Documentation
- Helping assist patient daily needs
Assistant Manager
Family Dollar
04.2020 - 05.2022
- Monitored cash intake and deposit records.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Cashier
Hardees
08.2016 - 09.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
Education
Certification - Healthcare Field
Eastern Shore Community College
Melfa, VA08.2019
DIPLOMA - High School Diploma
NORTHAMPTON HIGH SCHOOL
Eastville, VA06.2016
Skills
- Product and Services Sale
- Medical Reminders
- Care Plan Assessment
- Call center experience
- High call volume management inbound and/or outbound
- Remote experience
Certification
- CPR & First Aid, 4-16-2026 thru 04-2028
- Personal Care Aide, 2018-08-01, present
- Medical Assistant Certificate, 2019-08-01, present
- Certified Nursing Assistant, 2023-01-01, renewed 01/2026
Timeline
Sales Representative
Life Protect 24/7
01.2025 - Current
Certified Nursing Assistant
Waterside Health and Rehabilitation
11.2024 - 01.2025
Assistant Manager
Family Dollar
04.2020 - 05.2022
Cashier
Hardees
08.2016 - 09.2021
Certification - Healthcare Field
Eastern Shore Community College
DIPLOMA - High School Diploma
NORTHAMPTON HIGH SCHOOL