Tynesha Hickman

• Maintained high levels of alertness throughout shifts.
• Conducted investigations into internal and external theft, employee misconduct, and other policy violations.
• Inspected stores regularly to ensure compliance with established policies and procedures related to asset protection.

Conduct the Monthly Security Tour and work with your AP

Ops Coach or Store Manager to address exceptions and put solutions in place

With your AP Ops Coach or Store Manager, hold regular training sessions with associates to review Safety and Security practices

Conduct monthly emergency exit inspection, fire extinguisher inspection, emergency lighting inspection

Conduct quarterly fire sprinkler test

Compile all relevant video, and other relevant evidence, for Accident files

In-Stock Protection

Review queries from AP Hub for Scanned Stolen, On Hand Adjustments, and Return on Protection, and look for theft trends.

Review Merchandise Protection solution plans in place, and the execution of the plans, for effectiveness Teach and train associates on how to correctly apply merchandise protection devices

Provide solutions to your AP Ops Coach on how to impact the top theft items and categories

Partner with your AP Ops Coach, Store Manager, and AP Ops Lead to build a business case for the Merchandise Protection Plan exception

• Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
• Ensured compliance with legal and regulatory requirements in all team activities.
• Monitored team performance against targets, taking corrective action where necessary.

Asset protection team lead. DSD, Claims and receiving. AP Team Lead, I had made tremendous progress and positive changes within my role. When I first enter the role, secure keep the process up-to-date the standards. I was able to get compliance up-to-date to a high standard when it comes to spell station, fire extinguishers, door emergency, and hazwaste. I worked with my market manager to make a tremendous change within the market and

was able to also highlight some theft issues when it comes to high shrink merchandise while observing the areas of concerns and getting with my market about updating MPP and locking glasses to reduce theft bring a great impact in role and has been very productive and eye opener for the market. Ap team lead role as made a huge impact for market and with the consistency and teaming with my management I was able to get them a clear of understanding of the role itself.

I constantly tour areas of concerns and provide suggestion.

I help out in produce because produce is the first department customer are seeing when they are entering the building

I build a relationship with pharmacy and help out regarding open ASNs

I communicate and provide assistance with my front end team lead with long/short research, Scan right conversation, self checkout response time.

Continue to build a great understanding and leadership

• Designed flexible systems to handle diverse requests.
• Developed relationships with customers by providing excellent service and responding promptly to inquiries.
• Selected components, calculated power needs and simulated designs.

To provide excellent experience for customer when shopping by having merchandise available and visible for shopping experience. Also to reduce shrinkage with quality check and securing of merchandise

• Helped with purchases and signed customers up for rewards program.
• Counted and balanced cashier drawers.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

• Assistant manager specializing in significant areas such as customer service, speed time, quality of product, scheduling, managing team and waste. Hospitality and cleaners.
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• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Developed a system for tracking inventory and ordering supplies as needed.
• Maintained up-to-date knowledge of company products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Managed customer service inquiries and complaints in a timely manner.